Event Technical Lead, Audio Visual - Harrah's Las Vegas

Key Job Responsibilities

• Equipment Operation
• Troubleshoot technical issues and resolve problems quickly.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
• Customer Service
• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.

Job Qualifications

• High school diploma required, Associate’s degree is preferred.
• 2-3+ years of customer service or hospitality experience is preferred.
• 2-3+ years of audio-visual experience is required.
• A valid driver’s license is required for team members in positions that may operate Company vehicles.

Additional Information

• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to.
• Review the requirements: Internal Hourly Requirements.pdf
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date.
• For technical external requirements, view our career path here: https://jobs.encoreglobal.com/en/career-paths

Physical Requirements

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours
• Lifting Requirements: 0 - 15 lbs*: Continuously 16 - 50 lbs*: Frequently 51 - 100 lbs: Occasionally Over 100 lbs: Occasionally
• Carrying Requirements: 0 - 15 lbs*: Continuously 16 - 50 lbs*: Frequently 51 - 100 lbs: Occasionally Over 100 lbs: Never
• Pushing/Pulling Requirements: 0 - 15 lbs*: Continuously 16 - 50 lbs*: Frequently 51 - 100 lbs*: Frequently Over 100 lbs: Never
• Auditory/Visual Requirements: Close Vision: Continuously Distance Vision: Continuously Color Vision: Frequently Peripheral Vision: Occasionally Depth Perception: Frequently Hearing: Continuously

Work Environment

• Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.
• The working conditions will vary between moderately quiet to noisy volumes.
• Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders.
• Team members may be asked to work in multiple hotel locations.
• Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays.
• Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
• Warehouse Work is performed at event venues as well as in a warehouse environment.
• Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area.
• When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust.
• The working conditions will vary between moderately quiet to noisy volumes.
• Team members may use high-end audio-visual equipment and electrical components.
• Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.
• The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.

Compensation

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

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