Event Technical Lead, Audio Visual - DC/MD/VA (Part-Time)

Key Job Responsibilities

• Equipment Operation
• Troubleshoot technical issues and resolve problems quickly.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
• Customer Service
• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Makes sure guest needs are met and the equipment setup is working properly.
• Makes rounds to check on guests throughout the day.
• Monitors events and ensures the hotel/client relationship is fostered.
• Technical Ability
• Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
• Ants up to equipment challenges and changes in a timely and professional manner.
• Systems Knowledge
• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
• Determines the equipment scheduled for set up and for strike using the equipment sheets.
• Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.

Job Qualifications

• High school diploma required, Associate’s degree is preferred.
• 2-3+ years of customer service or hospitality experience is preferred.
• 2-3+ years of audio-visual experience is required.
• A valid driver’s license is required for team members in positions that may operate Company vehicles.

Additional Information

• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to.
• Review the requirements: https://tinyurl.com/yaznwvk7
• For technical external requirements, view our career path here: https://jobs.encoreglobal.com/en/career-paths

Physical Requirements

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours
• Lifting Requirements: 0 - 15 lbs*: Continuously 16 - 50 lbs*: Frequently 51 - 100 lbs: Occasionally Over 100 lbs: Occasionally
• Carrying Requirements: 0 - 15 lbs*: Continuously 16 - 50 lbs*: Frequently 51 - 100 lbs: Occasionally Over 100 lbs: Never
• Auditory/Visual Requirements: Close Vision: Continuously Distance Vision: Continuously Color Vision: Frequently Peripheral Vision: Occasionally Depth Perception: Frequently Hearing: Continuously Pushing/Pulling Requirements: 0 - 15 lbs*: Continuously 16 - 50 lbs*: Frequently 51 - 100 lbs*: Frequently Over 100 lbs: Never