Event Support Supervisor

About the role

The Event Support Supervisor is responsible for providing logistical execution and technical operations of events and meetings in various multi-use event spaces at the University of Southern Indiana. They also assist in supervising and training student staff.

Responsibilities

• Provide daily logistical execution and technical operations of events and meetings in the USI University Center, Performance Center Dunn Lobby, and Griffin Center.
• Assist Manager of Special Events with hiring, training, mentoring, scheduling, supervising, and evaluating 10-12 part-time student workers.
• Generate daily event reports and meet with Manager of Special Events and student workers to discuss the event schedule for the day and plan for successful set up, event management, and tear down for each event.
• Facilitate daily update of electronic monitors in University Center with accurate event information.
• Collaborate with USI IT Technical Services staff on equipment improvements.
• Collaborate with USI Public Safety Parking to complete arrangements for reserved parking spaces on campus.
• Assist Manager of Special Events with event-related shuttle operations when needed, including vehicle management and ensuring staff have completed all USI required driver and safety training to operate University vehicles.
• Work with Manager of Special Events to conduct and maintain an accurate inventory of all Special Events and Scheduling audio-visual equipment, event supplies, furnishings, and signage twice per year.
• Understand, communicate, and enforce University Handbook policies pertaining to the use of campus space for events and activities.
• Communicate needs for policies or policy changes to Special Events and Scheduling Director and Associate Director.
• Ensure the implementation of all policies and procedures relevant to guest safety, including communication of relevant emergency information to building occupants in the event of emergency evacuation and shelter in place situations.
• Maintain proper emergency and event signage in appropriate locations.
• Collaborate with Sodexo/USI Dining Services staff to ensure productive and positive communication processes between respective teams.
• Attend weekly pre-event meetings between Sodexo/USI Dining Services and Special Events and Scheduling staff.
• Perform routine walk-throughs of University Center East, University Center West, Performance Center Dunn Lobby, and Griffin Center, taking action to resolve or communicate issues requiring repair or attention.
• Log lost and found items and coordinate with Public Safety for safekeeping.
• Process emergency work orders when needed in the absence of the Manager of Special Events.

Requirements

• High school diploma or equivalent required.
• Minimum of 2 years’ experience in event support or coordinating multiple projects.
• Strong active listening and clear, specific oral communication skills.
• Exceptional service orientation with the ability to communicate effectively and work with a diverse group of internal and external clients.
• Competency with all Microsoft Office applications and ability to learn other applications as needed.
• Excellent organizational skills with a refined aptitude for details and the ability to simultaneously manage projects.
• Problem anticipation and resolution skills, together with the ability to perform event activities as needed for troubleshooting, event preparation, and implementation.
• Valid Driver's License and an acceptable driving record as defined by USI's Vehicle Safety Policy.

Skills

• Audio-visual support and solutions.
• ADA compliance.
• Safety procedures and customer service.
• Facility operations.
• Event planning and coordination.
• Vendor coordination.
• Customer service.
• Microsoft Office applications.

Benefits

Benefits for this position include: Affordable medical, dental, vision, life and short term and long-term disability insurance plans, retirement plan where the University makes the total contribution equivalent to 7% of annual salary, full tuition fee waiver for employees/75% for spouses and dependent children, accrue up to 10 paid vacation days per fiscal year – accrual increases after 4, 7, and 11 years of service.