Event Supervisor

Job Summary

UtahPresents is seeking an experienced, full-time Event Supervisor to lead front-of-house operations at the historic Kingsbury Hall, a premier performing arts venue in Salt Lake City.

Responsibilities

• Proven experience leading front-of-house operations for assigned events, ensuring all areas are ready and welcoming.
• Coordinate door openings, show holds, special situations, and event transitions, actively monitoring guest flow, ticketing, usher operations, security, concessions, and housekeeping.
• Provide clear direction and effective supervision to part-time staff and volunteers, recruiting, training, scheduling, evaluating, and fostering a positive team environment.
• Confidently address patron or staff concerns, seating issues, conflicts, and emergencies, using sound judgment and de-escalation skills, enforcing venue and University policies, and involving management, security, or emergency services when necessary.
• Serve as the primary front-of-house contact for assigned clients from planning through event close, coordinating multiple clients' needs simultaneously.
• Conduct client meetings and site visits, use event management software to track and communicate event needs, and coordinate with internal departments, campus partners, vendors, contractors, and service providers.
• Operate and troubleshoot ticketing and scanning systems, point-of-sale equipment, cash readers, radios, and other event technology, with experience in Spektrix, Ticketmaster, or similar systems preferred.
• Manage concessions and merchandise operations, including product planning, ordering, inventory, pricing, point-of-sale needs, staffing, and close-out, ensuring PCI compliance and accurate documentation of vendor invoices, settlements, and event-related revenue.
• Ensure accessible and inclusive guest experiences, coordinating accessible seating, routes, assistive listening devices, ASL interpretation, captioning, and other accommodations, complying with ADA requirements and University policy.
• Demonstrate excellent written and verbal communication skills, strong organizational ability, sound judgment, and the ability to manage multiple priorities in a fast-paced environment.
• Spanish-language proficiency and familiarity with current information technology trends and platforms are a plus.
• Able to stand, walk, and navigate stairs and ramps for the duration of events, including in low-light and occasionally loud environments, able to lift up to 40 pounds and assist with moving and setting up temporary equipment.

Qualifications

• Educational Equivalency: A bachelor's degree or higher can substitute for 1 year of directly related work experience.
• Supervisory Experience: Supervisory experience in a mid- to large-sized event venue, or comparable experience as an event manager or coordinator, is preferred.
• Certifications: Crowd Manager and First Aid/AED certification are preferred.