Event Staff Worker - Executive Administration

Nature of Work

This work involves taking tickets at public events, checking passes, assisting security personnel in directing the parking of cars, and ensuring that other workers such as ushers, pass gate, press box, view club, restroom, and concourse workers are in place in sufficient numbers and are performing their duties as required. Except when work is of a routine nature, it is performed under close supervision. As a Visit Omaha Event Staff Worker, incumbents may be working in the Visitor Center or at partner events, welcoming visitors to the city and providing information on what to see and do while visiting Omaha. The ideal candidate should enjoy interacting with people and have excellent customer service.

Required Knowledge, Skills, and Abilities

• Knowledge of attractions, facilities, and services available to visitors in the Omaha metro area.
• Knowledge of the layout of the assigned venue, including parking areas
• Knowledge of the policies of the Parks, Recreation, and Public Property Department as they pertain to the conduct of public events
• Ability to direct subordinate workers to their assigned work sites and to instruct them as to their specific duties and responsibilities
• Ability to assist guests in the proper parking of their vehicles and in locating their assigned seats
• Ability to understand written and oral instructions

Essential Functions

• Greet and assist visitors in person and respond to their inquiries and concerns professionally, efficiently, and in a timely manner.
• Takes tickets at entrances and holds tickets for late arriving guests
• Assists with operating the elevators and with getting guests on and off safely
• Assists in directing guests to park their cars in the assigned areas in a manner that conserves space

Qualifications

• Must be able to work variable hours, including weekends, holidays, and evenings.
• Some college coursework in Hospitality Management, Marketing, Business Administration, or a related field is preferred.