Event Staff Member | Part-Time | Liacouras Center (Temple University)

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

About The Role

Event Staff Members assist the Events Department with executing and overseeing guest services and ticket taking and act as a liaison between the event manager/coordinator and the guests for each event.

About The Venue

The Liacouras Center is a 10,000-seat multi-purpose venue located on the campus of Temple University in Philadelphia, PA. The venue is a full-service sports and entertainment arena featuring Temple University Men’s and Women’s Basketball, along with a variety of concerts, family shows, meetings, banquets, and more. The largest indoor public assembly venue north of City Hall in Philadelphia at 340,000 sq. ft., formerly known as the Apollo of Temple, The Liacouras Center was renamed and dedicated to former Temple University President Peter J. Liacouras on February 13, 2000.

Responsibilities

• Provide excellent customer service.
• Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, and reporting any issues to a supervisor.
• Assist guests with entry and exit into the complex.
• Scan tickets and greet guests.
• Assist fans in locating seats and access around the complex and provide answers for any questions when asked.
• Be alert and proactive to potential hazards and report incidents when they occur.
• Monitor your assigned area for issues and opportunities to make an unforgettable experience.
• Respond to all guest concerns/complaints promptly and in a professional manner.
• Assist guests in ADA-accessible seating sections.
• Enforce all building policies and procedures to ensure a safe environment for all guests.
• Manage the foot traffic flow of large crowds.
• Be knowledgeable about the complex emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.
• Perform other duties or tasks as assigned.

Qualifications

• Experience in a hospitality or entertainment environment is preferred.
• Must love working with and helping people.
• Ability to stand for extended periods of time.
• Must be able to maintain a positive attitude while handling difficult situations.
• Must be able to work evenings, weekends, and holidays.

Pay

This role will pay an hourly rate of $14.00.

Benefits

• 401(k) savings plan and 401(k) matching.