Event Staff

About the Role

Event staff team members are stationed at various posts throughout the building during events. The position entails greeting, directing guests through metal detectors or wand, scanning tickets, checking bags, answering guests’ questions, and informing guests of show and facility rules to ensure the safety of the facility and guests.

Responsibilities

• Greet and direct customers through the metal detectors and/or scan customers with metal detection wands.
• Perform searches of bags to eliminate restricted and unauthorized items.
• Politely yet confidently inform customers of the event rules.
• Verify tickets and credentials for events and facility access, including scanning tickets and assisting patrons to their seats.
• Ensure only valid ticket credentials are permitted into specific areas of the building while preventing spirits from leaving certain spaces; provide wristbands or stamps when needed.
• Assist with performing crowd control efficiently and professionally inside and outside the venue.
• Resolve problems and address complaints as they arise, producing accurate and effective results; contact management as necessary.
• Ensure lost and found items are turned in to Guest Services 103 and documented accordingly.
• Interact with T-Mobile Center guests, vendors, and employees in a courteous and professional manner, including a guest services level of care.
• Assist with communicating guest and staff safety and emergency response procedures when appropriate.
• Dependable and able to work scheduled shifts, extended or irregular hours including nights, weekends, and holidays as needed.
• Perform other directives and duties that may be assigned by supervisor or management.

Requirements

• Minimum education level: High School Diploma or its equivalency.
• Year of related work experience preferred.
• Customer service is the focal point of this position.
• Must be able to maintain effective working relationships with guests, clients, employees, and others encountered during employment.
• Follow oral and written instructions and communicate effectively with others.
• Remain flexible and demonstrate skills in customer relations, communications, and problem-solving; adjust to situations as they occur without loss of composure.
• Ability to recollect and quickly retrieve relevant information.
• Ability to maintain patron, employee, and company confidentiality.
• Ability to maneuver around venue, walk, sit, stand for extended periods of time including stairs.
• Ability to see, bend, grasp, move, and lift materials and equipment up to 20 lbs.
• Able to occasionally be exposed to adverse conditions including inclement weather, noise, fumes, etc.
• Able to work evenings, weekends, and holidays as needed according to venue schedule.

Preferred Qualifications

• Bilingual (English/Spanish) is a plus.

Legends Global reserves the right to change or modify the employee’s job description, whether orally or in writing, at any time during the employment relationship. Legends Global may require an employee to perform duties outside his/her normal description.