Event Sr. Technical Lead, Audio Visual - Westin Rancho Mirage

About the role

The Sr. Technical Lead is a Mid-Tier technical Operator, focusing on small general session work or assisting with larger general sessions. This role serves as a bridge between technical lead and technical specialist and reports to an Operations Manager, Director of Operations, or DET.

Responsibilities

• Equipment Operation: Ensures flawless event execution through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment; troubleshoots technical issues and resolves problems quickly; complies with company security and safety measures; secures equipment from theft and/or damage.
• Customer Service: Provides excellent service and strives to exceed the expectations and needs of internal and external customers; maintains positive client relationships through effective communication; collaborates with internal teams on event solutions pre-, during, and post-event; fosters hotel/client relationships.
• Training/Staff Development: Fosters development of technical and leadership skills in other employees; provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed.
• Event Supervision: Performs advanced pre-, during, and post-event work with operations team members; supervises and directs other technicians during an event.
• Equipment Maintenance: Assists team with proper security, storage, transportation, and maintenance of equipment; performs inventory and forecasting of equipment needs.

Requirements

• Bachelor’s degree is preferred.
• 2+ years of field experience in specialty area is required.
• 2–3 years of customer service or hospitality experience is preferred.
• External applicants must meet/validate and complete all required training and certifications within 60 days of start date.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program.
• Ability to interact professionally and effectively with a diverse workforce, customer base, and senior-level management.
• Strong customer, client, and coworker interface experience and abilities.
• A valid driver’s license is required for positions that may operate company vehicles; additional DOT requirements may apply.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service
• Hospitality Ownership
• Do The Right Thing
• Demonstrates Self-Awareness
• Drive Results
• Ensures Accountability
• See The Big Picture
• Decision Quality
• Manages Complexity
• Value People
• Collaborates

Physical Requirements

• Time spent:
• Sitting: 2–3 hours
• Standing: 4–5 hours
• Walking: 4–5 hours
• Stooping: 2–3 hours
• Crawling: 2–3 hours
• Kneeling: 2–3 hours
• Bending: 2–3 hours
• Reaching (above head): 2–3 hours
• Climbing: 0–1 hour
• Grasping: 4–5 hours
• Lifting requirements:
• 0–15 lbs: Continuously
• 16–50 lbs: Frequently
• 51–100 lbs: Occasionally
• Over 100 lbs: Occasionally
• Carrying requirements:
• 0–15 lbs: Continuously
• 16–50 lbs: Frequently
• 51–100 lbs: Occasionally
• Over 100 lbs: Never
• Auditory/Visual requirements:
• Close vision: Continuously
• Distance vision: Continuously
• Color vision: Frequently
• Peripheral vision: Occasionally
• Depth perception: Frequently
• Hearing: Continuously
• Pushing/Pulling requirements:
• 0–15 lbs: Continuously
• 16–50 lbs: Frequently
• 51–100 lbs: Frequently
• Over 100 lbs: Occasionally

Work Environment

Hotel work is performed in hotel/convention center environments with moderate exposure to outdoor temperatures and to dirt, sand, and/or dust. Working conditions vary between moderately quiet to noisy volumes. Team members use high-end audiovisual equipment and electrical components and may be exposed to heights via lifts and ladders. Work may occur across multiple hotel locations with irregular hours, on-call status (days, evenings, weekends, holidays), and adherence to appearance guidelines defined by Encore.

Warehouse work is performed at event venues and in warehouse environments with exposure to outdoor temperatures and to dirt, sand, and/or dust. Working conditions vary between moderately quiet to noisy volumes. Team members may use high-end audiovisual equipment and electrical components with irregular hours and on-call status.

Pay

Hourly pay range: $27.50 – $28.50. Final compensation is based on location, travel, relevant work experience, and particular skills or expertise; some positions may be eligible for overtime, bonuses, or incentives.