Event Service Manager

About the role

The Event Service Manager is responsible for leading the successful execution of The Ground's catered events, both onsite and offsite. This is a highly hands-on leadership role focused on delivering exceptional hospitality through visible, day-of event leadership.

Responsibilities

• Serve as the Event Service Lead for the majority of onsite and offsite catered events.
• Execute event timelines, service standards, and operational plans from setup through breakdown.
• Act as the primary onsite operations leader, making real-time decisions to ensure smooth event execution.
• Serve as the primary onsite client contact during events, resolving issues with professionalism and urgency.
• Direct event setup, service, strike, load-out, and load-in activities.
• Maintain detailed event logs and communicate post-event feedback with the planning team.
• Hire, train, coach, schedule, and supervise Event Leads, Servers, Bartenders, Event Support, and Porters.
• Foster a culture of hospitality, accountability, teamwork, and professionalism.
• Provide ongoing coaching and performance feedback.
• Ensure staffing assignments align with event needs and service standards.
• Maintain organization and inventory of event equipment, service wares, linens, and storage areas.
• Partner with the Senior Planning & Logistics Manager to ensure all event requirements have been fulfilled prior to execution.
• Maintain Stillwater Events Center and satellite storage locations in a clean, organized, and event-ready condition.
• Coordinate routine maintenance of event equipment, vehicles, linens, and service items.
• Aid in developing and improving operational procedures, service standards, and event execution processes.
• Collaborate across teams, including Catering Sales, Planning & Logistics, Culinary, Beverage, and Hospitality Operations, to ensure seamless execution.
• Provide operational feedback following events to improve future planning and service.
• Support special projects and additional responsibilities as assigned.
• Manage event billing and accounts receivable processes, including invoicing, deposit tracking, payment collection, and event cash flow in partnership with the Sales and Finance teams.

Requirements

• 3-5 years of experience leading catering, banquet, or hospitality event service operations.
• Demonstrated experience leading high-volume event service teams.
• Strong ability to lead calmly and confidently in fast-paced environments.
• Passion for hospitality and creating exceptional guest experiences.
• Excellent communication and interpersonal skills.
• Highly organized with strong attention to detail.
• Experience with event management software such as TripleSeat preferred.
• Familiarity with POS systems such as Toast preferred.
• Proficiency with Microsoft Office.
• Valid driver's license and clean driving record.
• Reliable personal transportation.
• OLCC Permit and Food Handler Card (or ability to obtain upon hire); ServSafe certification preferred.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to regularly lift, push, pull, and carry up to 35 pounds and occasionally up to 50 pounds.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to work evenings, weekends, and holidays based on event schedules.

Benefits

• Health, dental, vision, and life insurance
• 401(k)
• Paid Time Off
• 20% employee discount at Ground entities

Pay

$60,000-70,000/year DOE (Salaried, Full-Time)

Schedule

Work evenings, weekends, and holidays based on event schedules.