Event Server

About the role

Under the Events Manager, the Event Server is responsible for set-up, execution, and break-down of all Inns of Aurora events and to assist guests to create a satisfying and luxurious experience.

Responsibilities

• Set up event space as outlined in the Banquet Event Order
• Set tables prior to guest arrival with appropriate utensils, table cloths, condiments etc
• Restock all stations
• Understand and be able to articulate the specific food and beverage menu for every event
• Check identification for guests to verify age requirements for purchase of alcoholic drinks
• Interact with guests in a poised and professional manner
• Ensure the needs of all guests are met while navigating throughout the event area
• Consistently monitor guest satisfaction through regular check-ins
• Serve water, coffee and tea to guests
• Prepare cocktails according to customer orders and deliver them to guests, or deliver order to bartender
• Run food from kitchen with trays or by hand, as needed
• Ensure the timely completion of all side work and daily cleaning tasks
• Adhere to cleaning duties required at end of shift
• Retrieve plates and glasses from tables and transport them to the kitchen during meal services
• Report all issues in the dining area to management team
• Maintain the cleanliness of the service area
• Attend all required training and meetings
• Maintain a positive and helpful attitude with all guests and Inns of Aurora employees
• Maintain a professional demeanor and adhere to proper dress policy, as defined in the IOA handbook
• Follow guidelines and expectations as stated in the employee handbook
• Other duties, as assigned

Requirements

• Must be flexible in scheduling and have open weekend availability
• Excellent verbal communication skills
• Ability to multi-task effectively under fast-paced working conditions
• Ability to maintain neat, professional and clean appearance and practices
• Ability to work while standing for long periods of time
• Ability to work in a team environment with other servers, host, bartenders, chefs and other Inns of Aurora employees
• Ability to adhere to proper food regulation standards and health and safety standards
• High level of professionalism and passion for the hospitality industry
• Flexibility pertaining to guest needs and hourly schedules
• TIPS certifications; will train as needed

Qualifications

• High school or college level degree
• Previous customer service, banquet/events/catering serving or fine-dining serving experience
• Knowledge and understanding of workplace safety procedures
• Local wine, food and fine-dining knowledge

Pay

$18.00–$20.00 hourly depending on experience.

Schedule

Weekends are required.

Benefits

Full-time employees (those working 30 hours per week or more on average) are offered competitive medical and dental benefits, as well as generous paid time off packages. Full-time and part-time employees are eligible to participate in the 401K program and supplementary benefits. All employees receive a highly competitive employee discount at all lodging and dining properties.