Event Security | Part-Time | PeoplesBank Arena

About the role

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. The Event Security position is responsible for ensuring the safety of all guests at PeoplesBank Arena and Pratt & Whitney Stadium. PeoplesBank Arena is Connecticut’s premier destination for sports & entertainment. The 15,000+ seat downtown arena is home to the eleventh-time National Champion UConn Women's Basketball team and the six-time National Champion UConn Men's Basketball team. Led by Hall of Fame basketball Head Coach Geno Auriemma and Dan Hurley, the Men's & Women's basketball programs have established themselves as national powerhouses. PeoplesBank Arena is also home to the AHL’s Hartford Wolf Pack, the primary developmental affiliate of the New York Rangers. PeoplesBank Arena entertains millions of visitors annually with a variety of concerts, family shows, ice-skating spectaculars, consumer events, and trade shows throughout the season. The venue has played host to an extraordinary roster of world-renowned artists, including Taylor Swift, Justin Timberlake, Bruce Springsteen, Billy Joel, Pearl Jam, Black Eyed Peas, Britney Spears, Drake, and many others. PeoplesBank Arena will continue to be the center of sports and entertainment for Hartford and the State of Connecticut for years to come. This position will remain open until December 4, 2026.

Responsibilities

• Arrives for scheduled shift on time, with a tucked shirt, neatly groomed, and in a clean, pressed, well-maintained complete uniform.
• Verifies credentials to ensure control of access into restricted areas.
• Answers guest questions in a knowledgeable and helpful manner.
• Responds immediately and professionally to guest disturbances/incidents.
• Secures both ticketed areas and non-ticketed areas of the facility.
• Screens guests as they enter the facility in accordance with the established standards.
• Accurately and thoroughly completes all pertinent reports and documentation.
• Effectively diffuse potentially volatile situations.
• Works cooperatively with all staff and emergency professionals.
• Interacts in a polite and professional manner and maintains a positive and helpful demeanor with everyone.
• Consistently and continually enforces facility policies & procedures related to prohibited items, disruptive behavior, etc.
• Performs other duties as required to the satisfaction of Supervisors and Management.

Qualifications

• Valid CT Guard Card required.
• Prior security experience preferred.
• Excellent communication skills required.
• Experience with radio communications is preferred.
• Ability to stay focused and maintain a high level of awareness of all happenings in/around the assigned location.
• Ability to listen effectively and take and execute directions, as given.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays.
• Possession of, or ability to obtain, a current CPR and Crowd Management certificate preferred.
• Ability to work independently and in a team environment.
• Ability to work in heights, in darkened areas, around crowds, loud noises, and flashing lights.
• Ability to remain calm and focused in fast-paced environments and stressful situations.
• Ability to work in adverse weather conditions as needed.

Benefits

• 401(k) Savings Plan
• 401(k) matching

Pay

$25.07 per hour