Event Security Officer

Position Summary

Responsible for overseeing the safety and security of Toyota-Arena, Stage Red Theater (Fontana), ONT-Field and Ontario Convention Centers (OCC) patrons, employees, and assets.

Essential Functions

• Maintain continuous 24-hour security coverage for the interior and exterior of the facility, ensuring a safe environment during daily operations and high-capacity events.
• Conduct regular patrols throughout the building, proactively identifying safety concerns and supporting event readiness.
• Respond promptly and professionally to all safety and security calls, including those arising during peak event activity.
• Provide a strong guest-services presence by greeting patrons, assisting with directions, answering questions, and ensuring a welcoming environment.
• Perform bag checks, operate wands, and monitor metal detectors for all guests entering the venue, maintaining both safety and positive guest interaction.
• Support event operations through effective crowd management, including monitoring ingress/egress, guiding guest flow, preventing congestion, and assisting with line control.
• Manage access points for staff, vendors, performers, and VIPs while maintaining a courteous and service-oriented approach.
• Absorb and assist with emergency procedures, evacuations, and incident response while maintaining calm, clear communication with guests and team members.
• Complete all assigned tasks within established guidelines and deadlines set by the Security Manager.

Experience/Training

• License/Certificate: California Issued Guard Card
• Minimum education of high school diploma or its equivalency
• 0 - 2+ years in a sports and entertainment venue preferred

Knowledge/Abilities/Skills

• Understand the rule of law and relevant penal codes
• Ability to represent the Security Dept. in an exemplary manner
• Ability to maintain good business relations with all the employees & managers in all depts.
• Ability to effectively perform in crises and work under pressure without loss of composure
• Ability to maintain patron, employee and company confidentiality

Physical and Environmental Requirements

• Ability to stand on hard surfaces and walk for long periods of time
• Must maintain availability for a minimum of four (4) event shifts per week, including Monday-Fridays no later then 5pm start times and full-day availability on Saturdays and Sundays and Holidays.
• Employees may be required to work evenings, weekends, and holidays based on event schedules and business needs.
• This is an event-related position, and work schedules are not guaranteed and will vary based on venue operations must be flexible.