Event Sales and Service Manager

Summary of Responsibilities

• Follow up on all incoming leads.
• Plan, up-sell, and detail all assigned events.
• Ensure all assigned events are executed to include space requirements, equipment, beverage menu, themes, decorations, etc.
• Complete the event contracts, prepare the appropriate paperwork, coordinate with the appropriate departments to resolve any issues, or problems to ensure a high-level product is delivered.
• Provide effective, timely information to the client and Midway staff, communicating and coordinating the client’s requirements with the appropriate areas of the Midway.
• Participate in communication and professional organizations to maintain high visibility and promote sales.
• Perform special projects and other responsibilities as assigned.

Success Factors

• Consistent Conversion and Revenue Growth
• Successfully follows up on all incoming leads, converts inquiries into booked events, and maximizes revenue through strategic up-selling while maintaining strong client relationships.
• Accurate Event Documentation & Sales Orders
• Produces detailed, accurate, and up-to-date contracts, sales orders, and event paperwork that clearly reflects all event details and client requirements.
• Exceptional Client Experience and Service
• Provides timely, clear, and professional communication throughout the sales and planning process, creating a seamless, positive experience that results in repeat business and strong client satisfaction.
• Effective Cross-Department Collaboration
• Proactively coordinates with internal departments, volunteers, and stakeholders to resolve challenges, manage event details, and ensure a high-quality final product in a collaborative, customer-focused environment.
• Collaboration, Ownership & Problem Solving
• Works effectively across departments, takes ownership of events and projects, and proactively resolves issues.

Midway Culture

• Safety
• Fun
• Teamwork
• Ownership
• Balanced Work/Life

Compensation & Benefits

• Hourly pay range: $28.00 - $32.00
• Medical & dental, life/LTD insurance with optional vision and legal.
• 403(b) retirement plan matching 100% of the employee contribution up to 6%, with immediate vesting.
• 15 vacation days, 10 days of accrued paid sick days per year, and 10 paid holidays.
• Annual discretionary year-end bonus program
• Paid Parking Discounts at Café 41
• Merchandise Discounts in Jet Shop
• Free Admission to participating San Diego Museums