Event Receptionist

Essential Duties and Responsibilities

• Welcome on-site visitors, determine the nature of their business, and announce them to appropriate personnel.
• Retrieve messages from voicemail and email and forward them to appropriate personnel.
• Answer incoming telephone calls, determine the purpose of callers, and forward calls to appropriate personnel or departments.
• Take and deliver messages or transfer calls to voice mail when necessary.
• Answer questions about the organization and events, and provide address, directions, and other information via phone or email.
• Provide excellent customer service.
• Maintain cleanliness of the Kitchen throughout meal times and execute clean-up after the meals are over, ensuring the Kitchen is clean and fully restocked.
• Stock and organize kitchen and office supplies.
• Update information in the receptionist handbook and event information handbooks as needed.
• Perform other clerical duties as needed.

Competencies

• Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected situations.
• Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Communication – Expresses ideas and thoughts with professionalism verbally and in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Conflict Resolution – Encourages open communication; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.
• Dependability – Follows instructions and responds to senior leadership direction; takes responsibility for own actions; keeps commitments; commits to non-traditional work hours; completes tasks on time or notifies appropriate person(s) with an alternate plan.
• Leadership – Conducts themselves in a way that provides strong leadership skills and execution within the company and staff at all levels.
• Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
• Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and drive group commitments to goals and objectives; supports holistic efforts to succeed.

Qualifications

• One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Basic computer and internet skills, knowledge of Microsoft Office software, and operation of a multiline phone system.