Event Programmer (PartTime)

Job Summary

About the role

The Field Operations team builds and maintains relationships with various clients to understand the essentials of their business practice, ensure their business objectives are met and clients are able to utilize the various Ticketmaster products/platforms.

Responsibilities

• Support Ticketmaster clients in all their event management needs.
• Collect, review, and input accurate data into Ticketmaster Host system following procedural best practices and established standards.
• Verify the output of the Ticketmaster Host system.
• Meet and exceed Event Management service level agreements.
• Accurately input event data into Ticketmaster Host system and identify and resolve event related errors.
• Work with clients, promoters, and internal departments such as marketing, accounting, customer service, event operations and support and client support, when creating events and distributing information regarding those events.
• Establish and develop relationships with assigned clients.
• On-Call schedule rotation amongst the team; after hour, weekend and holiday client support responsibilities.
• From time to time, will be responsible for other duties as assigned by, but not limited to, Senior Event Specialist, the EM Manager, or the Regional Director of Event Management.

Requirements

• 1-3 years’ experience with the Ticketmaster System, or related field experience, with some exposure and knowledge of the Ticketmaster system.
• Service oriented, with strong organizational and communication skills.
• Able to successfully handle multiple priorities.
• Certain degree of creativity, latitude, and problem solving is required.
• Box Office experience a plus.
• Overall awareness of the entertainment business is important.
• Knowledge of how TM departments impact on one another, and on outside clients is a plus.
• Must have the ability to accommodate a flexible schedule including some Saturdays, evenings, and holidays.
• Excellent written and oral communication skills, good organizational skills, and attention to detail.
• Must be computer literate with excellent data entry skills.
• H. S. diploma or equivalent required. BA/BS degree is preferred.

Qualifications

• You (behavioural Skills/Competencies)
• Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

Skills

• Reliability - We understand that fans and clients rely on us to power their live event experiences and we rely on each other to make it happen.
• Teamwork – While we celebrate individual achievements, we know have more success as a team.
• Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
• Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

Benefits & Perks

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• LIFE: Volunteer time off, crowdfunding match