Event Programmer

Location: Arizona, Idaho, Montana, New Mexico, North Dakota
Division: Ticketmaster US
Line Manager: Event Programming Manager, Field Operations
Terms: Full time with some work requiring weekends and evenings support, potential up to 10% travel

About the Team

The Field Operations team builds and maintains relationships with various clients to understand the essentials of their business practice, ensure their business objectives are met, and clients are able to utilize the various Ticketmaster products/platforms.

Responsibilities

• Support Ticketmaster clients in all their event management needs, including building events and making updates based on work requests from clients.
• Collect, review, and input accurate data into the Ticketmaster Host system following procedural best practices and established standards, then verify the output.
• Utilize tools such as Host and Host applications, EventPro, EMT, and TM1 suite products.
• Meet and exceed Event Management service level agreements.
• Accurately input event data into the Ticketmaster Host system and identify and resolve event-related errors.
• Work with clients, promoters, and internal departments such as marketing, accounting, customer service, event operations, and client support when creating events and distributing information regarding those events.
• Establish and develop relationships with assigned clients.
• Participate in an on-call schedule rotation for after-hours, weekend, and holiday client support responsibilities.
• Perform other duties as assigned by the Senior Event Specialist, EM Manager, or the Regional Director of Event Management.

Requirements

• 1-3 years’ experience with the Ticketmaster System or related field experience, with some exposure and knowledge of the Ticketmaster system.
• Service-oriented with strong organizational and communication skills.
• Able to successfully handle multiple priorities.
• Certain degree of creativity, latitude, and problem-solving is required.
• Box Office experience is a plus.
• Overall awareness of the entertainment business is important.
• Knowledge of how Ticketmaster departments impact one another and outside clients is a plus.
• Ability to accommodate a flexible schedule including some Saturdays, evenings, and holidays.
• Excellent written and oral communication skills, good organizational skills, and attention to detail.
• Computer literate with excellent data entry skills.
• High School diploma or equivalent required; BA/BS degree is preferred.

Skills

• Service-oriented with strong organizational and communication skills.
• Able to successfully handle multiple priorities.
• Certain degree of creativity, latitude, and problem-solving ability.
• Overall awareness of the entertainment business.

Benefits

Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars:

• Health: Medical, vision, dental, and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA).
• Yourself: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days.
• Wealth: 401(k) program with company match, stock reimbursement program.
• Family: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support.
• Career: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment.
• Others: Volunteer time off, crowdfunding match.