Event Programmer

Location: Arizona, Idaho, Montana, New Mexico, North Dakota | Division: Ticketmaster US | Line Manager: Event Programming Manager, Field Operations | Terms: Full time with some work requiring weekends and evenings support, potential up to 10% travel

About the Team

The Field Operations team builds and maintains relationships with various clients to understand the essentials of their business practice, ensure their business objectives are met, and clients are able to utilize the various Ticketmaster products/platforms.

Responsibilities

• Collect, review, and input accurate data into Ticketmaster Host system following procedural best practices and established standards, then verify the output.
• Meet and exceed Event Management service level agreements.
• Accurately input event data into Ticketmaster Host system and identify and resolve event-related errors.
• Work with clients, promoters, and internal departments such as marketing, accounting, customer service, event operations and support, and client support when creating events and distributing information regarding those events.
• Establish and develop relationships with assigned clients.
• Participate in an on-call schedule rotation amongst the team, including after-hours, weekend, and holiday client support responsibilities.
• Perform other duties as assigned by Senior Event Specialist, the EM Manager, or the Regional Director of Event Management.

Requirements

• 1-3 years’ experience with the Ticketmaster System or related field experience, with some exposure and knowledge of the Ticketmaster system.
• Service-oriented with strong organizational and communication skills.
• Able to successfully handle multiple priorities.
• Certain degree of creativity, latitude, and problem-solving is required.
• Box Office experience is a plus.
• Overall awareness of the entertainment business is important.
• Knowledge of how Ticketmaster departments impact one another and outside clients is a plus.
• Ability to accommodate a flexible schedule including some Saturdays, evenings, and holidays.
• Excellent written and oral communication skills, good organizational skills, and attention to detail.
• Computer literate with excellent data entry skills.
• High School diploma or equivalent required; BA/BS degree is preferred.

Benefits

Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars:

• Health: Medical, vision, dental, and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA).
• Yourself: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days.
• Wealth: 401(k) program with company match, stock reimbursement program.
• Family: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support.
• Career: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment.
• Others: Volunteer time off, crowdfunding match.

About Ticketmaster

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers, and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries. We do it all with an intense passion for live entertainment and an inspiring, diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams.

Values

• Reliability: Fans and clients count on us to power their live event experiences, and we rely on each other to make it happen.
• Teamwork: While we celebrate individual achievements, we know we have more success as a team.
• Integrity: We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
• Belonging: We are committed to building a culture in which all people can be their authentic selves, have an equal voice, and opportunities to thrive.