Event Program/Project Management Lead

About the role

Support reliable operations by planning for major local events, maintaining high-priority venues, and improving service quality across assigned markets. This role partners with cross-functional stakeholders to anticipate operational risks, optimize location readiness, and deliver actionable updates that improve rider experience.

Responsibilities

• Proactively identify upcoming events, venue activities, and potential operational impacts within assigned markets.
• Develop, maintain, and continuously improve event operational plans to optimize rider experience and reduce service disruptions.
• Conduct post-event reviews and update event plans based on performance, lessons learned, and operational outcomes.
• Apply local market knowledge to optimize pickup and drop-off locations at major venues, including hotels, entertainment venues, airports, and attractions.
• Partner with community organizations, venue operators, and internal stakeholders to support venue updates and urgent operational communications.
• Perform regular reviews and maintenance of high-priority venue locations to ensure operational accuracy.
• Monitor service quality metrics and investigate operational issues, identifying root causes and coordinating mitigation efforts.
• Communicate operational risks, progress updates, and support needs during Demand Operations meetings.
• Maintain regional operational reports and provide location-specific insights to support planning and decision-making.

Requirements

• 6+ years of experience in operations, logistics, demand planning, transportation, marketplace operations, or a related field.
• Project management experience leading or coordinating cross-functional operational initiatives and event planning activities.
• Knowledge of local markets, traffic patterns, and event operations.

Duration: 6+ months
Location: On-site 3 days/week in Dallas, TX