Event Production Location Lead - Production Manager

About the role

Lead the onsite event production and operational support team for an established multinational pharmaceutical and biotechnology company. This key role oversees the day-to-day operations, coordination, scheduling, and execution of onsite, hybrid, and virtual productions across supported event and meeting environments.

Responsibilities

Team Management

• Oversee the onsite team responsible for delivering high-quality production support through professional video, audio, streaming, and presentation technologies to support onsite, virtual, and hybrid event experiences.
• Serve as the primary onsite escalation point for operational issues, event support needs, and technical service concerns within the assigned location.
• Implement training and operational enablement programs to ensure personnel possess the technical, production, communication, and customer service skills required to support enterprise live event environments.
• Ensure minimum staffing levels and concurrent support capacity requirements are consistently maintained to support operational demands and scheduled event activity.
• Oversee development of contingency staffing and backfill plans, including coordination of freelance and supplemental production resources, to ensure uninterrupted service delivery.
• Support the assessment and recommendation of solutions related to the functionality, operational readiness, and technical capabilities of studio, meeting, event, and control room-supported environments.
• Develop and provide operational analysis, staffing utilization, and service performance reports to leadership on a recurring basis.
• Assess personnel performance and conduct coaching and performance reviews inclusive of corrective action measures as necessary.
• Ensure maximum utilization of internal employees, operational resources, and production support capabilities across assigned event environments.
• Promote adherence to operational standards, documented workflows, escalation procedures, and Service Level Agreement (SLA) requirements.

Production Management

• Collaborate with client Live Event teams and stakeholders on production approach, technical workflows, and operational planning for assigned events and supported locations.
• Coordinate technical production requirements for live events, hybrid meetings, broadcasts, and streaming support activities while ensuring compliance with operational procedures and service standards.
• Manage and maintain production schedules including staffing assignments, technical resource allocation, event preparation timelines, and operational coverage requirements.
• Maintain relationships with AVI-SPL production resources, vendors, and external partners for scalable event support, additional equipment, and supplemental production staffing needs.
• Facilitate equipment rentals, supplemental production resources, and third-party support requirements as needed for assigned productions.
• Conduct recurring production and operational coordination meetings to review upcoming events, assess project progress, identify operational risks, and ensure resource readiness.
• Support operational alignment between onsite teams, remote production resources, and control room-supported event activities.
• Perform post-event reviews and operational assessments to identify successes, service gaps, lessons learned, and opportunities for continuous improvement.
• Ensure event execution and operational support activities are aligned with established governance standards, service expectations, and client production requirements.
• Fill production crew positions and provide direct operational support during events as necessary.

Requirements

• 7+ years of experience in live event production, event coordination, broadcast operations, audio/visual production, streaming support, or similar production environments.
• 3+ years of experience in:
  • Leading, mentoring, and developing production and operational support teams
  • Onsite, virtual, and hybrid live event production environments
  • Scheduling, resource coordination, and operational workflow management
  • Coordinating logistics and technical support across multiple stakeholders, vendors, or production partners
• Strong technical understanding of live event production systems, broadcast workflows, audio/visual technologies, streaming platforms, and hybrid event environments.
• Familiarity with enterprise event and collaboration platforms including Microsoft Teams, Zoom, streaming technologies, and related production support workflows.
• Ability to maintain composure and professionalism during high-pressure live events and production situations.
• Ability to communicate operational challenges and technical concerns to clients and stakeholders while maintaining confidence, leadership, and customer service excellence.
• Demonstrated ability to remain organized, detail-oriented, adaptable, and effective within fast-paced production and operational environments.
• Strong work ethic, self-direction, self-motivation, patience, persistence, and operational awareness.
• Excellent collaboration and customer relationship skills with a strong understanding of white glove service expectations.
• Consistent proactive preparation and timely communication across multiple operational channels and stakeholder groups.
• Ability to collect and analyze operational metrics, identify trends, and recommend continuous improvement initiatives.
• Valid driver’s license and safe driving record.
• Limited travel is required based on requirements and location of productions and service needs including meetings at client offices and AVI-SPL offices.

Nice-to-have skills

• Knowledge of enterprise production environments including control room operations, signal routing, streaming coordination, and audio/video workflows.
• Experience supporting productions in technical roles including technical directing, audio mixing, camera operation, graphics playback, streaming support, or editing.
• Experience supporting multinational or managed service operational environments.
• College degree in video production, broadcasting, communications, event technology, or similar field.

About us

At AVI-SPL, we pride ourselves on our superior customer service, passion for excellence, spirit of teamwork, and focus on continued innovation. Our employees enable us to deliver on these values every business day. We support each other and value collaboration and intellectual curiosity across all our teams. You'll have daily opportunities to develop your individual skills, become an expert in the dynamic event production and corporate video industry, and be part of an innovative organization. We offer a competitive package and a balanced work-life culture.

Pay

Salary range: $80,000 – $95,000