Event Producer

Principal Duties & Responsibilities

• Works with cross-functional groups to produce materials and supplies for event delivery including printed materials, assessments, publications, inventoried items, and more.
• Captures and manages event logistics including classroom design and setup, breakout rooms, experiential space, transportation and meals; set up and break down of meeting rooms, AV equipment and other required technology.
• Serves as logistical liaison for participants and the delivery team.
• Communicates regularly with the event delivery team to ensure clarity of status and to highlight any potential issues or needed mitigation strategies.
• Analyzes participant data to make peer and coach feedback assignments. Also determines other participant groupings based on event criteria.
• Partners with event delivery team to make decisions during event preparation and delivery.
• Anticipates and acknowledges delivery team and client expectations during all event phases.
• Coordinates event logistics including classroom layout, breakout rooms, other required space, hanging printed materials, placing participant materials, preparing facilitator space, and more.
• Ensures the proper and timely preparation and delivery of high-quality event materials and supplies during the event execution.
• Available as needed when facilitators need support/assistance. Responsible for in-depth knowledge of operating procedures for tablets, PC equipment, multiple databases and proprietary systems.
• Facilitate event closure by participating in end of event debrief, documenting quality issues, ensure 100% evaluation completion, breakdown physical classroom space, return unused inventory, process and email evaluation report to delivery team, resolve and closeout any open participant issues (e.g., request for a new coach, assessment rescore, emailing specific documentation, etc.).

Specific Knowledge, Skills & Abilities Required

• Adaptability: Maintains effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
• Foresight: The ability to predict what will happen or be needed in the future.
• Resourcefulness: Accomplish what you can, when you can, with what you have - no matter what. Develop a reputation as someone who knows how to get results, even on challenging projects—and someone willing to do whatever it takes.
• Decision Making: Timely, data-driven, decision-making with limited information, emergent variables, and competing requirements.
• Executive Presence: The ability to inspire confidence—inspiring confidence among peers that you’re capable and reliable and, most importantly, inspiring confidence among participants and senior leaders that you have the potential for great achievements.
• Business & Financial Acumen: Understands business operations within the organization and the competitive environment; financial acumen, awareness, and knowledge of how actions impact the bottom line; ability to focus on the key objectives and outcomes specific to their role and the overall business.
• Process Discipline: Understands process as critical to ease of execution, client satisfaction, and innovation. Creates a team environment where both they and their team are always conscious of the processes; holds team accountable to process; reports process conflicts and/or issues; is accountable for the results of their actions (good or bad); take ownership to show others that they can trust you to do the right thing.
• Client Focus: Creates a “customer first” CCL to ensure a superior client experience; understands without clients there is no CCL; anticipates client’s needs and issues and can prioritize appropriately; extremely professional and engages appropriately with clients appropriately; provides timely communication and relevant information to meet client needs; escalates client issues as needed.
• Learning Agility: Seeks out experiences that may change perspective or provide an opportunity to learn new things; enjoys experimentation, being curious, and effectively dealing with the discomfort of change; pursues, responds to, and uses feedback; views failures and mistakes as an opportunity to learn; focuses on what is possible, removes barriers; is persistent, focused, patient, and respectful even during stressful situations.
• Digital Skills: Use the appropriate technologies (e.g., social media, learning platforms, data platforms, applications, systems) at the right time, in the right way to find information, communicate ideas, connect with others. Ability to navigate across various devices (e.g., smartphones, tablets, laptops, and wearable devices).
• Virtual Leadership: Strong interpersonal skills; ability to articulate crystal clear expectations and ensure team alignment; commitment to regular and meaningful communication; willingness to invest in relationships; patience; grant and engender trust easily, create actionable meetings, leverage technology to create connections; collaborative culture builder.
• Discretion: Ability to exercise complete confidentiality; sensitive talent management information access.

Education and Experience

• Bachelor’s Degree or equivalent work experience required.
• Strong skills in Microsoft suite applications (Word, Excel, PowerPoint, MS Teams) required.
• Exceptionally strong technical skills with Virtual Meeting platforms (Zoom, WebEx, Microsoft Teams, etc.) required.

Other Requirements/Experience

• Up to 50% travel may be required, primarily to CCL various physical locations and select client sites (Face to Face Production only).
• Depending on the region of support, the ability to speak and write in Spanish may be preferred/required.

Pay and Benefits

• The hiring range for this role is $19.00 - $23.00/hr.
• This is a hybrid position located in Greensboro, NC.
• All offers will be commensurate with relevant qualifications and professional experience.
• 403(b) Savings Plan with employer contribution
• Medical insurance
• Telemedicine
• Dental insurance
• Vision insurance
• Health savings and flexible spending accounts
• Paid time off and paid holidays
• Employer-paid short-term and long-term disability
• Employer-paid life insurance
• Employee and family assistance program
• Variety of voluntary options for additional plans or coverage levels

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.