Event Planning Manager

Essential Functions and Responsibilities

• Cordination of all group and banquet business as developed by the Sales Manager(s) or Director of Sales.
• Contact and appropriately follow-up on all signed/contracted business.
• Determination and coordination of all event planning needs.
• Review and update banquet menus/packages/upgrades regularly to maximize revenue and ensure customer needs are met.
• Detailing (BEO Creation) of all groups with meeting or events with client specifications including space requirements, times, equipment, menus, theme, décor, staffing etc.
• Communicate upcoming deadlines to clients i.e., cutoff date, room list due, final guarantee due etc.
• Receive and post deposits and final payments, ensure direct billing is established as applicable.
• Prepare the appropriate paperwork, including banquet event orders, coordinate with the appropriate areas in the hotel, resolve any issues, complaints, and problems to ensure a quality product delivery and customer satisfaction.
• Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to the client’s expectation or better.
• Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all coworkers for the best overall performance of the hotel.
• Is responsible for rebooking groups and event business through building strong, professional customer relationships and providing consistent outstanding customer service.
• Focuses on revenue-producing activity and maximizes selling time through retaining accounts/customers, maximizing upsell opportunities and direct sales effectiveness.
• Solicits new and existing accounts to meet and exceed revenue goals through proactive sales efforts via telephone, outside sales calls, site inspections and written communication.
• Provides overall direction and coordination for events to restaurant/banquet staff.
• Attends and assists with menu tastings and pre/post con meetings with clients.
• Communicates all relevant information to the chef/banquet staff and other appropriate departments in a detailed and timely manner.
• Greet host (on-site contact) for assigned events and provide formal introduction and handoff to Banquet Captain.
• Complete quarterly sales objectives and ongoing action plan, as directed by the Director of Sales.
• Conduct hotel site inspection and customer presentations.
• Meet and exceed individual productivity goals.
• Respond promptly to all sales related inquires and correspondence from customers, prospects, and lead referrals.
• Conduct weekly quota of proactive sales calls in the form of telephone calls, hotel site inspections, trade shows and networking functions/meetings.
• Utilize the hotels sales system in accordance with Company standards.

Knowledge/Education/Experience

• Two years hotel catering sales experience.

Skills/Abilities/Other Requirements

• Must have strong English skills, both oral and written.
• Strong presentation, communication and organizational skills required.
• Ability to make timely, effective decisions.
• Ability to prioritize, organize and make good judgments.
• Ability to maintain good team member relations.
• Ability to develop and maintain effective guest relations.
• Ability to work long hours, 5 to 6 days a week.
• Basic accounting procedures.
• Computer skills; Word, Excel and PowerPoint.
• Dependable.

Benefits

• Medical, Dental and Vision Insurance.
• 401k.
• Vacation and Sick Leave.
• Team Member Travel Program.
• Charity Promotions.

Pay Range

$25.00-$30.00 per hour