Event Planning/Conference Services Manager
Portland, Oregon | Full-Time, Salary | Reports to Director of Sales
About CASCADA
CASCADA Thermal Springs + Hotel is a LEED Platinum designed wellness destination in Portland’s Alberta Arts District, bringing together residential-style guestrooms, Thermal Springs + Spa, treatments, dining, movement, and thoughtfully designed gathering spaces. Our approach to hospitality is personal, attentive, and grounded in exceptional execution.
Position Overview
The Event Planning / Conference Services Manager assumes full operational ownership of confirmed groups and events. This role serves as the client’s primary planning contact and the hotel’s accountable event lead, driving every detail from initial planning and internal coordination through onsite execution, final billing, and post-event closeout. Success requires proactive leadership, strong follow-through, and a visible onsite presence. The manager anticipates needs, makes sound decisions within approved parameters, resolves issues in real time, and ensures that commitments made to clients are accurately communicated and delivered. This is a hands-on role.
Core Responsibilities
End to End Program Ownership
- Take ownership of each confirmed event immediately upon receipt; review the contract, concessions, scope, deadlines, room block, billing, and all commitments before contacting the client.
- Establish and maintain direct, responsive communication with planners; independently lead planning calls