Conference & Event Manager

About the role

Hotel Norfolk Sheraton, 777 Waterside Drive, Norfolk, VA 23510 – Full‑time position.

Responsibilities

• Collaborate directly with clients to craft detailed, unforgettable event experiences.
• Lead banquet coordination by managing timely BEO creation and distribution.
• Drive revenue through upselling opportunities and proactive communication with clients.
• Monitor guestroom blocks and ensure contracts are on track to avoid attrition charges.
• Manage payments from start to finish, ensuring every invoice is clear and accurate.
• Show up and shine: lead site tours, join pre- and post-event meetings, and be there for event execution.
• Support the Sales and Marketing team with sales activities and revenue checks.

Requirements

• 2+ years of event services experience.
• Strong technology skills – proficiency with BEOs, diagramming tools, and CRM systems.
• Flexible and adaptable – able to work outside a 9–5 schedule.
• Exceptional communicator – clear, concise, able to calm frazzled planners.
• Understanding of group and social event segments.

Benefits

• Atrium SPIRIT – a culture built on Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork.
• Career Growth & Learning – 40% of management hires are internal promotions.
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – medical, dental, and vision insurance options.
• Paid Time Off & Vacation – exclusive Atrium Traveler and brand discount programs for travel.
• Perks That Fit Your Life – DailyPay, wellness programs, tuition reimbursement, and exclusive brand/service discounts.
• Purpose & Impact – opportunities to participate in community service and volunteer programs.

Pay

Compensation range: $23.10 – $25.75 per hour. Pay is determined based on experience, skills, qualifications, and the specific location of the role; actual pay may differ accordingly.