Conference & Events Manager

Full time position at Embassy Suites, 400 Convention Boulevard, Hot Springs, AR 71901.

About the role

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

Benefits

• Career Growth & Learning – 40% of our management hires are internal promotions.
• 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations.
• DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Make a difference through Atrium’s community service and volunteer programs.

Responsibilities

• Collaborate directly with clients to craft detailed, unforgettable event experiences.
• Lead banquet coordination by managing timely BEO creation and distribution.
• Drive revenue through upselling opportunities and proactive communication with clients.
• Monitor guestroom blocks and ensure contracts are on track to avoid attrition charges.
• Manage payments from start to finish, ensuring every invoice is clear and accurate.
• Lead site tours, join pre- and post-event meetings, and be present for event execution.
• Support the Sales and Marketing team with sales activities and revenue checks.

Requirements

• 2+ years of event services experience.
• Strong technology skills – proficiency with BEOs, diagramming tools, and CRM systems.
• Flexible and adaptable – ability to work outside standard 9–5 hours as needed.
• Exceptional communicator – clear, concise, and able to manage client expectations effectively.
• Understanding of group and social event segments.

What Atrium Leadership Looks Like

• Accountable Achiever: You take ownership and deliver results.
• Agile Thinker: You adapt quickly to changing circumstances.
• Talent Curator: You attract, develop, and retain top talent.
• Transparent Leader: You communicate openly and honestly.
• Leading with SPIRIT: You embody our core values of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork.

Pay

$19.00 per hour.

Why Atrium?

Hear it from Dionne C, Sales Coordinator: “I love booking repeat clients who keep coming here because our whole team has given them a great experience, and they appreciate us by returning and building relationships with us. Personally, Management is always swift to recognize my contributions freely, both in public or private. Lifting each other up is part of the culture here, and it is inspiring to watch a team or person get recognized for their hard work.”