Event Planner

About the role

Welcome to the World of Whirlpool, a unique and innovative closed-market facility nestled in the heart of Chicago. Our role is pivotal in supporting the Sales Enablement team for Whirlpool Corporation, providing comprehensive hospitality services including housekeeping, food and beverage offerings, meticulous event setups, and overall operational support.

Responsibilities

• Ensures execution of group events, including dates/timing of arrival & departure, room set-ups, audio visual/production needs, food service, travel, lodging, transportation, vendor management & coordination, and any other special events.
• Provides excellent customer service to both internal and external customers through event operations, greeting guests, assisting and managing coat/luggage check, data entry for event management.
• Knowledgeable of the conference center’s meeting facilities and support services available to promote the effective utilization of the property.
• Attends weekly designated meetings.
• Performs administrative tasks to include distribution of event orders, reports, etc.
• Maintains close contact with clients to determine set-ups, numbers of attendees, types of facilities needed, meal arrangements, times, and any special needs.
• Works closely with all involved operating departments to ensure smooth delivery of all services.
• Coordinates vendors, obtains quotes, clients contracts etc.
• Provides information to guests relative to meeting & meeting services.
• Arranges recreation or special activities for clients.

Qualifications

• Bachelor's degree or equivalent; minimum 2 years' experience in hotel, convention/conference center, preferable in conference services department.
• Knowledge of conference service equipment, set-up styles, and audio-visual.
• Excellent computer software knowledge of Google and Microsoft Office.
• High level of professionalism, aggressive guest service/hospitality skills, excellent organization, communication skills, strong multi-tasking capabilities, computer literate and detail oriented.
• Exceptional follow-up, time management, and organization skills are required.
• Clear, concise written & oral communication skills with clients.
• Thorough attention to detail, excellent listening skills, and exceptional focus on customer service.
• Takes a proactive approach toward client satisfaction.
• Maintain a good working relationship with guests, groups and personnel from other departments.
• Continually look for new and better ways to service groups and internal departments.
• Understand meeting room sets & AV requirements.
• Must be able to work independently.
• An energetic personality.

Skills

• Multitasking ability.
• Strong organizational skills.
• Excellent knowledge of computers.
• Strong customers service orientation and skills.
• Excellent listening skills.
• Exceptional detail follow-up.
• Create courteous, friendly, professional work environment.
• Think creatively.

Benefits

The World of Whirlpool offers a supportive and collaborative work environment that encourages growth and fosters success. We provide comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Pay

$60,000 - $66,000

Schedule

Schedule varies based on client needs and business demands.

Equal Opportunity Employer

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.