Event Operations Supervisor | Part-Time | Miami Beach Convention Center

About the role

The Event Operations Supervisor reports directly to the Housekeeping Manager and is responsible for supervision and direction of event setup and housekeeping staff team and temporary labor employees in their duties of general building cleaning, as well as event room/hall set-ups and breakdowns as required for the Miami Beach Convention Center, campus, and associated exterior parcels (Pride Park, Collins Canal Park, Venu & Rum Room). This role pays an hourly rate of $21.00 – $22.00. The position will remain open until December 31, 2026.

About the venue

The award-winning Miami Beach Convention Center (MBCC) welcomes meeting and event planners, exhibitors, and attendees to Miami Beach and Miami. Reimagined following a $640-million renovation, the MBCC provides a world-class, state-of-the-art event venue for exceptional conferences, conventions, tradeshows, and meetings. The new 800-room, connected Grand Hyatt Miami Beach is under development and slated to open in late 2027. A LEED Silver certified green building, the venue includes a magnificent Grand Ballroom, 500,000 square feet of flexible exhibition halls, 4 junior ballrooms, outdoor terraces & parks, and 84 breakout rooms. The MBCC’s immediate proximity to lively South Beach, Lincoln Road, Ocean Drive, and many other Miami Beach cultural arts attractions make it an ideal venue for your next event.

Responsibilities

• Works with the Event Operations Manager and the Assistant Event Operations Manager in the development of daily work task sheets and ensures that these tasks are completed in a first-class and efficient manner.
• Works in conjunction with the public safety and venue operations departments to ensure that comprehensive energy conservation and safety programs are adhered to in the daily operation of the building.
• Trains and effectively communicates with staff regarding responsibilities and expectations.
• Advises and provides recommendations of staff’s qualifications.
• Works with staff to develop and maintain a service-oriented attitude.
• Assists in the adjustment of floor plans with Event Managers, General Service Contractors, AV Partners, and Internal Team.
• Understands, inspects, and maintains protocol for all surfaces (terrazzo, carpet, concrete, wood) on the interior and exterior of MBCC and its campus.
• Understands and maintains safety protocol for all equipment during setup & breakdown.
• Inspects the overall venue and advises on damages to equipment and/or venue damages to appropriate departments.
• Advises and ensures staff are following protocol, safety compliance & SOP for tasks to ensure the integrity of the equipment, equipment cleaning, and surfaces are maintained & in compliance.
• Daily plans and executes production logistics from move-in, show days, and move-out.
• Assists with employee training, scheduling, inventory controls, and external vendor relations.
• Communicates effectively with internal departments and clients.
• Reads event resumes and venue drawings to set leased space.
• Writes daily post notes for the following shift to follow.
• Completes daily housekeeping/setup services logs for billable/non-billable and submits daily logs to the Assistant Event Operations Manager.
• Operates motorized vehicles, such as golf carts and Cushman carts.
• Performs any other duties and responsibilities as assigned.

Supervisory responsibilities

• Supervises and assists housekeeping workers and temporary labor workers in the general cleaning of the venue, MBCC campus, and its equipment/inventory.
• Supervises and assists setup workers and temporary labor workers in the setup of tables, chairs, risers, stages, and other associated equipment required for all meeting rooms, exhibition halls, pre-function/lobby, and/or MBCC campus space.
• Supervises a talented group of full-time, part-time, and temporary labor workers.
• Carries out supervisory responsibilities in accordance with OVG’s policies and applicable laws.
• Interviewing, hiring, and training employees.
• Planning, assigning, and directing work.
• Appraising performance, rewarding, and disciplining employees in conjunction with Human Resources.
• Addressing complaints and resolving problems.

Qualifications

Education and experience

• High school diploma or equivalent required.
• 2–3 years of supervisory experience.
• Possess a strong working knowledge of venue housekeeping standards and practices as well as public assembly venue setup requirements.

Skills and abilities

• Ability to effectively supervise a crew of custodial workers.
• Ability to motivate employees to maintain a high morale and positive attitude.