Event Operations Supervisor, Audio Visual-Renaissance Phoenix Downtown

We need to produce HTML fragment with sections: Use

for headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to parse the job posting. We have Position Overview (maybe About the role). Then Key Job Responsibilities with sub-sections: Operations Management, Customer Service, Training/Staff Development, Event Technology. Could combine under Responsibilities. Job Qualifications: includes Bachelor's degree preferred, experience, etc. Also includes external/internal applicant details, knowledge, competencies, physical requirements, work environment, etc. We need to include sections only if there is real specific content. We have Pay: "Hourly Pay Range: $18.93 - $24.60". So we need a Pay section. Schedule: Not explicitly given. There's mention of "Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays." That's schedule info. So we can include Schedule section. Benefits: There's mention: "Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide." That's generic but it's a statement about benefits. It's not specific details but it's still content about benefits. The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state benefits (though vague). So we can include Benefits section with that sentence. We must not include boilerplate like EEO, legal, etc. There's none. We must not repeat job title as heading. We must not include Job ID/requisition numbers. We need to preserve all substantive information; do not invent or summarize away detail. We need to use

• for any list of duties/requirements/benefits, and

  for prose. We need to decide what to list as lists. Responsibilities: we have multiple sub-sections each with bullet-like sentences. Could make a

  with each responsibility as
  • . Could also group by subheadings? But we only have

    for section headings, not subheadings. Could still include

    for Responsibilities and then inside have

    with items. Similarly for Qualifications: we have many items: Bachelor's degree preferred, 3-5 years customer service or hospitality experience preferred, 3-5 year of audio-visual experience required, external applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path at ... Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Navigate to Connect, HR, Recruiting and Internal Employee Resources to review technical requirements. Knowledge of technical theory. Advanced problem-solving skills. Experience leading workflow and team members. A valid driver’s license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable. Must be able to lift 50 lbs. Competencies list: Deliver World Class Service, Hospitality, Ownership, Do The Right Thing, Manages Ambiguity, Drive Results, Directs Work, Achieves Goals, See The Big Picture, Financial Acumen, Value People, Builds Effective Teams. Also physical requirements details (a table-like list). Work environment details. We need to decide how to format. Could put Qualifications as a
    with each requirement as
    • . But some are paragraphs (like external/internal applicant details). Could still be
    • with longer text. Physical requirements: could be a
      as well. We must not create sections with filler like "commensurate with experience". We have actual content. We need to avoid duplication. Let's extract substantive content: Position Overview paragraph: "The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager." That's About the role. Responsibilities: Operations Management: - Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment. - Performs daily floor management including directing the workflow of technicians and assisting management with suggestions for operational efficiencies to venue management and Workforce. - Ensures flowsheets are updated and properly completed. - Works with team to establish coordinated communications for the management of events. - Attends venue meetings as needed (examples: daily banquet event order meetings, pre and post conferences). Customer Service: - Provides excellent service and strives to exceed the expectations and needs of internal and external customers by following and upholding Encore’s Service Standards and Operational Excellence through the modeling of proper behavior and adherence to Encore procedures. - Maintains a positive relationship with all clients through effective communication. - Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. - Monitors events and checks in on customers throughout the day. Training/Staff Development: - Assists in training technicians on all floor activities. - Assists in training technicians on the venue’s operational standards and Encore’s service and operational standards. - Serves as a mentor for new hires by providing guidance and understanding of the technician career journey. - Models and reinforces a positive working environment centered around company values. Event Technology: - Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment. - Troubleshoot technical issues and resolve problems quickly as they arise. - Complies with all Company security and safety measures. - Ensures equipment is secure from theft and/or damage when in use. - Performs preventative maintenance on equipment to keep it presentable and in good working condition. - Leads the team in proper security, storage, transportation, and maintenance of equipment. - Participates in physical inventory count processes as requested. Qualifications: - Bachelor’s degree is preferred. - 3-5 years of customer service or hospitality experience is preferred. - 3-5 year of audio-visual experience is required. - External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path at jobs.encoreglobal.com and "career path" or the direct link below https://jobs.encoreglobal.com/en/career-paths - Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Navigate to Connect, HR, Recruiting and Internal Employee Resources to review technical requirements. - Knowledge of technical theory. - Advanced problem-solving skills. - Experience leading workflow and team members. - A valid driver’s license is required for team members in positions that may operate Company vehicles. - Additional DOT requirement may need to be met if applicable. - Must be able to lift 50 lbs. - Competencies: Deliver World Class Service, Hospitality, Ownership, Do The Right Thing, Manages Ambiguity, Drive Results, Directs Work, Achieves Goals, See The Big Picture, Financial Acumen, Value People, Builds Effective Teams. For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx). Physical Requirements: We have a list of activities with frequencies. Could format as
      with each line. Physical Activities: - Sitting: 2-3 Hours - Standing: 4-5 Hours - Walking: 4-5 Hours - Stooping: 2-3 Hours - Crawling: 2-3 Hours - Kneeling: 2-3 Hours - Bending: 2-3 Hours - Reaching (above your head): 2-3 Hours - Climbing: 0-1 Hours - Grasping: 4-5 Hours Lifting Requirements: - 0 - 15 lbs*: Continuously - 16 - 50 lbs*: Frequently - 51 - 100 lbs: Occasionally - Over 100 lbs: Occasionally Carrying Requirements: - 0 - 15 lbs*: Continuously - 16 - 50 lbs*: Frequently - 51 - 100 lbs: Occasionally - Over 100 lbs: Never Auditory/Visual Requirements: - Close Vision: Continuously - Distance Vision: Continuously - Color Vision: Frequently - Peripheral Vision: Occasionally - Depth Perception: Frequently - Hearing: Continuously Pushing/Pulling Requirements: - 0 - 15 lbs*: Continuously - 16 - 50 lbs*: Frequently - 51 - 100 lbs*: Frequently - Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* (typo). We'll keep note. Work Environment: - Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. - Warehouse Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Additional note: "The above information on this description is not necessarily an exhaustive list..." That's boilerplate? It's a disclaimer. Might be considered boilerplate but it's part of description. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." This disclaimer is not exactly those categories, but could be considered boilerplate. However it's substantive about the description not being exhaustive. Might keep? Safer to keep? It's not navigation/legal/EEO etc. It's a generic disclaimer. I'd keep it as a paragraph. Pay: Hourly Pay Range: $18.93 - $24.60 plus explanation. Schedule: "Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays." Also mention for warehouse similar. We'll combine. Benefits: "Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging." We need to output only HTML fragment, no /, no markdown. We'll structure:

      About the role

      ...overview...

      Responsibilities

      • ... each bullet ...
      We could also separate sub-sections but not required.

      Qualifications

      • ... each ...

      Physical Requirements