Event Operations Supervisor, Audio Visual - Minneapolis Marriott Northwest Hotel & Conference Center

We need to output HTML fragment with sections: Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include sections only when posting has real specific content. We have Position Overview (About the role). Responsibilities: Key Job Responsibilities with subcategories. Qualifications: Job Qualifications. Skills: Competencies. Benefits: mention benefits: "Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options..." So we have benefits content. Pay: Hourly Pay Range: $20.82 - $27.07. Schedule: Not explicitly given; there is mention of working times irregular hours, on-call status including days, evenings, weekends, holidays. That could be schedule info. So we can include Schedule section with that description. We must not repeat job title as heading. No Job ID. Remove boilerplate: cookie/navigation/legal/EEO etc. There's no explicit EEO but there is mention of inclusivity link; that might be considered EEO/equal-opportunity boilerplate. We should remove that. Also remove application instructions (Click here to view benefits options, Click here to view details on our commitment...). Those are links; we should remove them as they are application instructions? The instruction says remove application instructions. The benefit link is not exactly application instruction but it's a link to benefits; we might keep the sentence about benefits but remove the link? The rule: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "Click here to view the benefits options for our employees worldwide." is likely application instruction? It's a link to benefits; maybe we keep the sentence but remove the link? Safer to remove the whole sentence? But we need to preserve substantive information; the benefit info is that they provide best benefits options. The link is not substantive; we can keep the sentence without the link. Similarly for inclusivity link. We also have "For more information on our Competency Group, refer to the Competency Based Talent Management page..." that's a link; we should remove that as it's not substantive? It's a reference; maybe we keep the sentence but remove link. The instruction: remove application instructions; not necessarily references. But to be safe, we can keep the sentence without the URL. We must not invent or summarize away detail. Keep all substantive info. We need to output only HTML fragment, no html/body tags, no markdown fences. Structure:

About the role

Position Overview The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager.

Responsibilities

• Operations Management: Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment. Performs daily floor management including directing the workflow of technicians and assisting management with suggestions for operational efficiencies to venue management and Workforce. Ensures flowsheets are updated and properly completed. Works with team to establish coordinated communications for the management of events. Attends venue meetings as needed (examples: daily banquet event order meetings, pre and post conferences).
• Customer Service: Provides excellent service and strives to exceed the expectations and needs of internal and external customers by following and upholding Encore’s Service Standards and Operational Excellence through the modeling of proper behavior and adherence to Encore procedures. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. Monitors events and checks in on customers throughout the day.
• Training/Staff Development: Assists in training technicians on all floor activities. Assists in training technicians on the venue’s operational standards and Encore’s service and operational standards. Serves as a mentor for new hires by providing guidance and understanding of the technician career journey. Models and reinforces a positive working environment centered around company values.
• Event Technology: Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment. Troubleshoot technical issues and resolve problems quickly as they arise. Complies with all Company security and safety measures. Ensures equipment is secure from theft and/or damage when in use. Performs preventative maintenance on equipment to keep it presentable and in good working condition. Leads the team in proper security, storage, transportation, and maintenance of equipment. Participates in physical inventory count processes as requested.

Requirements

Bachelor’s degree is preferred. 3-5 years of customer service or hospitality experience is preferred. 3-5 year of audio-visual experience is required. External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path at jobs.encoreglobal.com and "career path" or the direct link below https://jobs.encoreglobal.com/en/career-paths Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Navigate to Connect, HR, Recruiting and Internal Employee Resources to review technical requirements. Knowledge of technical theory. Advanced problem-solving skills. Experience leading workflow and team members. A valid driver’s license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable. Must be able to lift 50 lbs.

We could also separate Qualifications vs Requirements but we have only Qualifications section. The instruction includes Qualifications as a possible heading. We have Job Qualifications content. We'll put that under

Qualifications

. Then Skills: Competencies.

Skills

• Deliver World Class Service
• Hospitality Ownership
• Do The Right Thing
• Manages Ambiguity
• Drive Results
• Directs Work
• Achieves Goals
• See The Big Picture
• Financial Acumen
• Value People
• Builds Effective Teams

Benefits: we have statement about benefits. We'll put:

Benefits

Encore is committed to providing the best benefits options for our employees and families.

Pay:

Pay

Hourly Pay Range: $20.82 - $27.07. The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Schedule: we have working times irregular hours and on-call status including days, evenings, weekends, and holidays.

Schedule

Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays.

We also have Physical Requirements and Work Environment details. Those are substantive; we need to include them somewhere. The instruction: we can include them under a section like "Physical Requirements" or "Work Environment". But we only have allowed headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We cannot add other headings. So we must incorporate that info into existing sections, perhaps under Requirements or Qualifications. The physical requirements are substantive; we should include them. We could add a

Requirements

and include both qualifications and physical requirements. Or we could add a separate section but not allowed. So we need to fold them into existing sections. The instruction: "Prefer a few substantive sections over many thin ones." So we can combine physical requirements into Requirements or Qualifications. Let's put them under Requirements. Thus Requirements section will include: Bachelor’s degree preferred, experience, etc, plus physical requirements details. We must not repeat job title as heading. Already fine. We must not include duplicated lines. Ensure we don't repeat. We must not include boilerplate like "The above information on this description is not necessarily an exhaustive list..." That's a generic disclaimer; maybe we should remove as it's boilerplate. It's not a specific substantive detail; it's a disclaimer. Remove. Also remove "While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job..." That's boilerplate; remove. Also remove "Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions." That's part of physical requirements but it's a standard EEO statement; maybe we keep as it's part of physical requirements? It's a generic statement; but it's part of physical requirements description. Might be considered boilerplate but it's directly about accommodations. The instruction says remove EEO/equal-opportunity boilerplate. That line is about reasonable accommodations, which is EEO. So we should remove that line. Also remove "Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*" That's a note; maybe keep as it's part of physical requirements detail. It's not EEO. Keep. We must preserve all substantive information: physical activities table, lifting requirements, carrying requirements, auditory/visual, pushing/pulling, work environment details. We need to format that info nicely, perhaps as

• ... but it's a table. We can convert to list items. We'll include under Requirements after the qualifications. Let's craft Requirements section:

  Requirements

  • Bachelor’s degree is preferred.
  • 3-5 years of customer service or hospitality experience is preferred.
  • 3-5 years of audio‑visual experience is required.
  • External applicants must complete all required training and certifications within 60 days of start date.
  • Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program.
  • Knowledge of technical theory.
  • Advanced problem‑solving skills.
  • Experience leading workflow and team members.
  • A valid driver’s license is required for positions that may operate Company vehicles; additional DOT requirement may apply if applicable.
  • Must be able to lift 50 lbs.
  • Physical requirements:
    • Sitting: 2‑3 Hours
    • Standing: 4‑5 Hours
    • Walking: 4‑5 Hours
    • Stooping: 2‑3 Hours
    • Crawling: 2‑3 Hours
    • Kneeling: 2‑3 Hours
    • Bending: 2‑3 Hours
    • Reaching (above your head): 2‑3 Hours
    • Climbing: 0‑1 Hours
    • Grasping: 4‑5 Hours
    • Lifting Requirements: 0‑15 lbs* – Continuously; 16‑50 lbs* – Frequently; 51‑100 lbs – Occasionally; Over 100 lbs – Occasionally
    • Carrying Requirements: 0‑15 lbs* – Continuously; 16‑50 lbs* – Frequently; 51‑100 lbs – Occasionally; Over 100 lbs – Never
    • Auditory/Visual Requirements: Close Vision – Continuously; Distance Vision – Continuously; Color Vision – Frequently; Peripheral Vision – Occasionally; Depth Perception – Frequ