Event Operations Supervisor- Audio Visual - Eden Roc Miami Beach

Lead floor operations with a focus on customer service, staff leadership, and development. Directly oversee the technical team to ensure operational efficiencies and customer satisfaction. May also participate in location administrative duties to support onsite operations and career development.

Responsibilities

• Operations Management
  • Organize daily floor activities to ensure timely setup, refresh, and removal of equipment.
  • Perform daily floor management, directing the workflow of technicians and suggesting operational efficiencies to venue management and Workforce.
  • Ensure flowsheets are updated and properly completed.
  • Establish coordinated communications for event management with the team.
  • Attend venue meetings as needed (e.g., daily banquet event order meetings, pre- and post-conferences).
• Customer Service
  • Provide excellent service and exceed the expectations of internal and external customers by adhering to Encore’s Service Standards and Operational Excellence.
  • Maintain positive relationships with clients through effective communication.
  • Meet with guests on-site to ensure their needs are met and equipment setup is functioning properly.
  • Monitor events and check in on customers throughout the day.
• Training/Staff Development
  • Assist in training technicians on all floor activities and venue operational standards.
  • Mentor new hires by providing guidance on the technician career journey.
  • Model and reinforce a positive working environment centered around company values.
• Event Technology
  • Ensure accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
  • Troubleshoot technical issues and resolve problems quickly.
  • Comply with all company security and safety measures.
  • Secure equipment from theft and/or damage during use.
  • Perform preventative maintenance to keep equipment presentable and in good working condition.
  • Lead the team in proper security, storage, transportation, and maintenance of equipment.
  • Participate in physical inventory count processes as requested.

Requirements

• Bachelor’s degree preferred.
• 3-5 years of customer service or hospitality experience preferred.
• 3-5 years of audio-visual experience required.
• External applicants must complete all required training and certifications within 60 days of start date. View technical requirements here.
• Internal applicants must meet all training and certification requirements as determined by Encore’s Global Learning Training Program.
• Knowledge of technical theory and advanced problem-solving skills.
• Experience leading workflow and team members.
• Valid driver’s license required for positions that may operate company vehicles; additional DOT requirements may apply.
• Must be able to lift 50 lbs.

Skills

• Deliver World Class Service
• Hospitality
• Ownership
• Do The Right Thing
• Manages Ambiguity
• Drive Results
• Directs Work
• Achieves Goals
• See The Big Picture
• Financial Acumen
• Value People
• Builds Effective Teams

For more information on competencies, visit the Competency Based Talent Management page.

Physical Requirements

Team members must meet the following physical demands to perform essential job functions. Reasonable accommodations may be made for individuals with disabilities.

• Physical Activities
  • Sitting: 2-3 hours
  • Standing: 4-5 hours
  • Walking: 4-5 hours
  • Stooping: 2-3 hours
  • Crawling: 2-3 hours
  • Kneeling: 2-3 hours
  • Bending: 2-3 hours
  • Reaching (above head): 2-3 hours
  • Climbing: 0-1 hours
  • Grasping: 4-5 hours
• Lifting Requirements
  • 0 - 15 lbs: Continuously*
  • 16 - 50 lbs: Frequently*
  • 51 - 100 lbs: Occasionally
  • Over 100 lbs: Occasionally
• Carrying Requirements
  • 0 - 15 lbs: Continuously*
  • 16 - 50 lbs: Frequently*
  • 51 - 100 lbs: Occasionally
  • Over 100 lbs: Never
• Auditory/Visual Requirements
  • Close Vision: Continuously
  • Distance Vision: Continuously
  • Color Vision: Frequently
  • Peripheral Vision: Occasionally
  • Depth Perception: Frequently
  • Hearing: Continuously
• Pushing/Pulling Requirements
  • 0 - 15 lbs: Continuously*
  • 16 - 50 lbs: Frequently*
  • 51 - 100 lbs: Frequently*
  • Over 100 lbs: Occasionally

*Activities performed without assistance.

Work Environment

• Hotel/Convention Center
  • Moderate exposure to outdoor temperatures, dirt, sand, and/or dust.
  • Working conditions vary from moderately quiet to noisy volumes.
  • Use of high-end audio-visual equipment and electrical components; exposure to heights via lifts and ladders.
  • May work in multiple hotel locations.
  • Irregular hours and on-call status, including days, evenings, weekends, and holidays.
  • Adherence to appearance guidelines as defined by Encore.
• Warehouse
  • Exposure to outdoor temperatures, dirt, sand, and/or dust.
  • Working conditions vary from moderately quiet to noisy volumes.
  • Use of high-end audio-visual equipment and electrical components.
  • Irregular hours and on-call status, including days, evenings, weekends, and holidays.
  • Adherence to appearance guidelines as defined by Encore.

Pay

Hourly pay range: $20.82 - $27.07. Compensation is determined based on qualifications, location, relevant work experience, and skills. Some positions may be eligible for overtime, bonuses, or incentives.

Benefits

Encore offers comprehensive benefits options for employees and their families. View benefits options here. The company is committed to a welcoming culture that celebrates unique strengths and differences. Learn more about inclusivity and belonging at Encore.