Event Operations Supervisor, Audio Visual - Orlando, FL

Responsibilities

• Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
• Performs daily floor management including directing the workflow of technicians and assisting management with suggestions for operational efficiencies to venue management and Workforce.
• Ensures flowsheets are updated and properly completed.
• Works with team to establish coordinated communications for the management of events.
• Attends venue meetings as needed (examples: daily banquet event order meetings, pre and post conferences).
• Provides excellent service and strives to exceed the expectations and needs of internal and external customers by following and upholding Encore’s Service Standards and Operational Excellence through the modeling of proper behavior and adherence to Encore procedures.
• Maintains a positive relationship with all clients through effective communication.
• Makes sure events are running smoothly by monitoring events and checking in on customers throughout the day.
• Assists in training technicians on all floor activities.
• Assists in training technicians on the venue’s operational standards and Encore’s service and operational standards.
• Serves as a mentor for new hires by providing guidance and understanding of the technician career journey.
• Models and reinforces a positive working environment centered around company values.
• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
• Performs preventative maintenance on equipment to keep it presentable and in good working condition.
• Leads the team in proper security, storage, transportation, and maintenance of equipment.
• Participates in physical inventory count processes as requested.

Qualifications

• Bachelor’s degree is preferred.
• 3-5 years of customer service or hospitality experience is preferred.
• 3-5 years of audio-visual experience is required.
• A valid driver’s license is required for team members in positions that may operate Company vehicles.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service - Hospitality, Ownership
• Do The Right Thing - Manage Ambiguity
• Drive Results - Directs Work, Achieves Goals
• See The Big Picture - Financial Acumen
• Value People - Builds Effective Teams

Physical Requirements

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours
• Lifting Requirements: 0 - 15 lbs*: Continuously, 16 - 50 lbs*: Frequently, 51 - 100 lbs: Occasionally, Over 100 lbs: Occasionally
• Carrying Requirements: 0 - 15 lbs*: Continuously, 16 - 50 lbs*: Frequently, 51 - 100 lbs: Occasionally, Over 100 lbs: Never
• Auditory/Visual Requirements: Close Vision: Continuously, Distance Vision: Continuously, Color Vision: Frequently, Peripheral Vision: Occasionally, Depth Perception: Frequently, Hearing: Continuously, Pushing/Pulling Requirements: 0 - 15 lbs*: Continuously, 16 - 50 lbs*: Frequently, 51 - 100 lbs*: Frequently, Over 100 lbs: Occasionally
• Work Environment: Hotel - Moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Rewards

• Paid Time Off: Vacation Days, Paid Holidays, Floating Holidays, Sick/Personal Days
• Benefits: Premium Recognition Program (CenterStage), Performance Incentive Plans (GEI Bonus), Employee Referral Program, Annual Merit
• Training & Development: Classroom/On the Job Training, Encore University, Career Pathing
• Mobility: Relocation, Global Transfer Opportunities

Pay

Hourly Pay Range: $18.93 - $24.60

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.