Event Operations Representative - Conformation

Primary Job Duties

• Evaluates event information and anticipates possible verification and validation issues.
• Resolves issues by communicating with customers and applying business knowledge.
• Affords assistance with the interpretation and enforcement of AKC rules, regulations, policies, and procedures.
• Digitally scans and indexes event and other pertinent documentation.
• Communicates with customers using email and telephone calls.
• Answers inquiries regarding status of event applications, judge panels.
• Documents customer interactions.
• Affords assistance with the use of the AKC website by answering questions concerning navigation and the use of features.
• Serves as the primary AKC point of contact for a club’s event processing prior to an event.

Qualifications

• Minimum of 3 days per week in our Raleigh NC office.
• Self-directed work team member.
• Knowledgeable and proactive customer service skills.
• Detail-oriented with ability to analyze and process information.
• Ability to communicate effectively with customers and apply business knowledge.
• Experience working with digital and postal mail communications.
• Ability to interpret and enforce AKC rules, regulations, policies, and procedures.
• Proficiency in scanning and indexing event and other pertinent documentation.
• Experience using the AKC website and answering customer inquiries.
• Ability to serve as an account manager for clubs, events, or clusters of events.

Pay

The salary range in Raleigh NC for this position is $17.00 - $20.00 /hour; however, salary offered may vary depending on skill, experience, and job-related knowledge.