Event Operations & Process Improvement Specialist

Description We are seeking a highly organized, solutions-oriented Event Operations & Process Optimization Specialist to support the execution of high-impact events while driving operational excellence across the event lifecycle. This role is ideal for someone who thrives in environments where processes are still evolving and can bring structure, clarity, and consistency to complex workflows. Working closely with the Lead Event Operations Manager and a broad range of internal and external stakeholders, you will balance two core areas of responsibility: delivering seamless, high-touch event experiences and identifying opportunities to improve the processes, systems, and workflows that enable those experiences. The ideal candidate is both a strong operator and a process thinker—someone who can step into ambiguity, understand how work gets done, identify friction points and opportunities for improvement, build practical solutions, and bring stakeholders along through implementation. This role will also help explore and implement AI-enabled tools and workflows that streamline operations, improve efficiency, and enhance the overall event experience. Key Responsibilities Event Operations & Execution Lead and coordinate the operational execution of high-impact events, ensuring a seamless experience for internal stakeholders, VIPs, speakers, attendees, vendors, and partners.Partner with internal teams, external event agencies, vendors, and production partners to coordinate event logistics and ensure operational readiness.Manage event workflows across areas including space planning and attendee flow, signage and wayfinding, creative production, audio/visual and production logistics, food and beverage, onsite activations, demonstrations, and attendee experiences.Coordinate attendee and speaker communications, registration, credentialing, access management, staffing, and onsite resource planning.Lead event readiness reviews, rehearsals, walkthroughs, and contingency planning to identify and address operational risks before and during events.Serve as a trusted operational point of contact during events, proactively identifying issues and resolving challenges while maintaining a high level of service and attention to detail.Partner with stakeholders and vendors through event setup, execution, and teardown to ensure timelines, logistics, and attendee experiences remain on track.Gather post-event feedback, metrics, and lessons learned and translate insights into actionable improvements for future events. Process Optimization & Operational Excellence Assess existing event and operational processes to identify inefficiencies, gaps, redundancies, and opportunities to improve the way work gets done.Bring structure to ambiguous or evolving processes by developing clear workflows, documentation, playbooks, tools, and operating standards.Map and evaluate process flows across teams to identify bottlenecks, handoff challenges, and opportunities for greater efficiency and consistency.Develop and implement practical process improvements in partnership with cross-functional stakeholders, balancing operational efficiency with a high-quality stakeholder and attendee experience.Establish mechanisms for gathering, organizing, and prioritizing feedback from a diverse group of stakeholders and use that feedback to inform ongoing process improvements.Maintain centralized planning resources and operational documentation to improve visibility, consistency, and alignment across teams.Identify opportunities to leverage AI, automation, and emerging technologies to streamline repetitive workflows, improve information management, and increase operational efficiency.Help establish scalable processes that can support the organization's evolving event portfolio and operational needs. Stakeholder Partnership Build strong relationships across a diverse stakeholder group and adapt communication and working style to different audiences and needs.Partner effectively with senior and high-priority stakeholders, providing a thoughtful, proactive, and service-oriented experience.Facilitate alignment across teams when priorities, requirements, or processes are unclear or evolving.Communicate operational recommendations and process changes clearly, helping stakeholders understand the rationale, impact, and expected outcomes.Maintain a continuous feedback loop with stakeholders to ensure processes and operational solutions evolve based on real-world needs. Required Qualifications 3–5+ years of experience in event operations, event management, operations, project coordination, process improvement, or a related field.Demonstrated experience identifying opportunities to improve processes, workflows, or operating models and translating those opportunities into practical solutions.Strong ability to bring structure and organization to ambiguous or evolving environments.Experience managing complex projects or operational workflows involving multiple stakeholders, priorities, and dependencies.Experience supporting executive stakeholders, VIPs, senior leaders, or other high-priority audiences in a high-touch, service-oriented environment.Exceptional organizational and communication skills, with the ability to manage multiple priorities while maintaining a high level of attention to detail.Strong problem-solving skills and the ability to proactively identify issues, navigate ambiguity, and develop solutions.Experience collaborating with cross-functional teams, external vendors, agencies, and other partners.Demonstrated ability to gather stakeholder feedback, identify themes and opportunities, and translate feedback into actionable improvements.Comfort working in fast-paced environments where processes and priorities may change frequently.Familiarity with AI tools, automation, or emerging technologies and an interest in applying them to improve operational efficiency. Preferred Qualifications Experience with large-scale events, conferences, executive programs, or live productions.Experience developing or implementing new operational processes, systems, or tools.Experience supporting new product or system adoption, including gathering user feedback and partnering with product, technology, or development teams to communicate needs and opportunities.Experience with video production workflows or other event production disciplines. Who Thrives With Us People who want to learn, but are self-motivated to learn from their projectsPeople who enjoy the really hard problemsPeople who enjoy having too much vs. too little to doPeople who like creating from nothing (We still need a lot built to support our growth)People who understand how to build and maintain relationships with their coworkers and their clientsPeople who like making others successful and understand the value of that as much as making themselves successfulPeople who leave their egos at home and really enjoy working with other brilliant people About Marvel Marketers Marvel Marketers (www.marvelmarketers.com) is a global Marketing Automation, Digital Marketing, Experience Management, and ABM Consultancy. Our clients are sophisticated so we only hire the best to keep up and add value along the entire Digital Marketing Maturity Curve. We also partner strategically on custom digital marketing roles to help support all areas of our client's Digital Marketing Strategy. As we continue to grow and expand our service offerings, we are looking for the best and brightest to join our team. If you applied for a previous role, apply again! Our needs continuously change and evolve.