Event Operations Manager

Salary: $55,000 - $60,000

About the role

At Wolfgang Puck Catering, great careers are crafted the same way great food is — with passion, intention, and the right people around you. We hire for curiosity, spirit, and heart, and we invest in everything you bring to the table. Through mentorship, real development, and a clear path to leadership, we're committed to your journey — not just your job title. Come be part of something that challenges and champions you in equal measure.

“I can have the best food, but if we don’t have good people, it won’t get you very far.” — Wolfgang Puck

Culture

• We have Wolfgang’s PASSION for our business, our product, and our people / guests / clients.
• A FLEXIBLE MINDSET is key; we are strategic business partners who wear multiple hats.
• Our services require a CONCIERGE mentality, a bias to action with humble hospitality.
• We are out-of-the-box PROBLEM SOLVERS, who look around corners so our clients and guests don’t have to.
• We curate company and partner resources to bring our client’s vision to life.
• We seek to cultivate the next generation of talent, purveyors and partnerships.
• We bring an entrepreneurial approach to deliver results for our clients (you might call this scrappy).
• Collaboration and openness to innovative business tools, new ways of thinking and ability to partner across departments are essential to create optimal business solutions.

Responsibilities

• Serve as the primary operational contact for clients once event agreements are finalized.
• Lead event planning and execution from pre-event logistics through post-event wrap-up.
• Partner with clients to understand event objectives, timelines, service requirements, and guest expectations.
• Coordinate on-premise and off-premise events.
• Oversee event logistics including venue setup, staffing plans, transportation, production needs, vendor coordination, and event execution.
• Ensure accurate and timely communication of event details to all operational partners.
• Lead, coach, and support a team of Event Coordinators.
• Manage coordinator assignments, workloads, schedules, and event coverage.
• Create staffing plans to support event volume and operational needs.
• Provide guidance and support for complex, high-profile, and large-scale events.
• Foster a collaborative, service-driven culture focused on hospitality excellence and continuous improvement.
• Serve as the operational lead for VIP, donor, executive, and other high-profile events.
• Provide on-site leadership to ensure service, presentation, and hospitality standards are consistently achieved.
• Address challenges and changing priorities with professionalism and sound judgment.
• Partner with culinary and operations leadership to deliver elevated guest experiences.
• Maintain event documentation, schedules, and operational records.
• Support payroll administration, labor planning, and workforce scheduling.
• Conduct post-event evaluations and identify opportunities to improve processes and client satisfaction.
• Ensure events are executed efficiently while maintaining quality, safety, and hospitality standards.
• Support special events, weddings, and other unique experiences as needed.

Requirements

• Experience leading event operations, catering, hospitality, or venue management teams.
• Demonstrated experience supervising, coaching, and developing employees.
• Strong knowledge of event logistics and operational execution.
• Experience managing multiple events and competing priorities in a fast-paced environment.
• Excellent communication, organizational, and relationship-building skills.
• Ability to remain adaptable and solutions-oriented while delivering exceptional client service.
• Experience coordinating cross-functional teams and stakeholders.
• Experience within catering, hospitality, museum, cultural institution, or special events environments.
• Experience leading VIP, donor, executive, or large-scale events.
• Knowledge of food and beverage operations and hospitality service standards.
• Experience with labor planning, scheduling, payroll administration, and workforce management.
• Experience overseeing both on-premise and off-premise events.
• Familiarity with vendor management and event production logistics.

Benefits

• Medical
• Dental
• Vision
• Life Insurance / AD&D
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)