Event Operations Manager
About the role
Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe.
Responsibilities
- Host special events; manage your team of event hosts; oversee all setup of appropriate areas
- Work with the Sales staff and Operations team to create a seamless event experience that results in guests booking with us again and again
- Make a personal connection with your event contact and ensure that all of their guests' needs are met and exceeded; consistently promote this guest-focused approach to hosting
- Ensure the completion of all event reporting and use guest feedback reports to continuously improve guest satisfaction
- Manage the team by utilizing the client database to forecast events and schedule staff appropriately; counsel and discipline staff as required according to HR guidelines and policies
- Be available to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center
Qualifications
- 1 Year+ of Management Experience
- 2+ Years Banquet Captain
- Bachelor’s degree
- Broad Knowledge of/Experience in Event Planning and Execution
- Proficiency in MS Office Suite and database software preferred
- Knowledge of POS register systems
Desired Skills
- Knowledge of F&B and Hospitality Industry
- Proficiency in MS Office Suite and database software preferred
- Knowledge of POS register systems
Benefits
Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: www.bowlerocorp.com/careers/benefits.
Pay
The approximate pay range for this position is $25.00 - $30.00 / hr plus commission (extension sales sold), (lane reservation extensions sold) and eligible for a quarterly incentive kicker of $1500 (group and lane NPS.).