Event Operations Manager

Kick off your exciting career in Event Security with Allied Universal® Event Services, the leader in crowd management and event staffing. Join a lively team that services thousands of venues each year—sports stadiums, concerts, festivals, and convention centers—ensuring safety and fun for everyone. Enjoy flexible part-time work that fits your lifestyle, ideal for students, retirees, or anyone seeking a dynamic job.

About the role

The Event Operations Manager, based in San Diego, CA, oversees day-to-day administrative functions such as invoicing, scheduling, client relations, event management, compliance, and interviewing/selection for dedicated client(s).

Responsibilities

• Maintain future work schedules by assigning appropriately trained personnel; implement and improve detailed tracking of staff and their completed training and certifications.
• Develop and implement staffing plans to ensure the physical security workforce is prepared for emergency operations and long-term growth.
• Act in an Event Management oversight capacity to ensure effectiveness of event staff in meeting vendor and client expectations; develop and implement quality assurance programs.
• Provide expert advice regarding resolution of any shortcomings.
• Partner with Hiring Specialist and Recruiting team to maintain active involvement in recruitment, interviewing, selecting, and training of new employees.
• Participate in the completion of performance appraisals, handle employee grievances or complaints, and discipline employees after consultation with the Branch Manager/General Manager.
• Establish and maintain an onsite inventory of critical supplies (e.g., emergency medical provisions, emergency rations, flashlights, batteries, inclement weather clothing).
• Make independent decisions when assigning personnel to work schedules to match competencies to specific posts while balancing officer utilization to reduce non-billable overtime.
• Handle selection and placement of direct reports, delegate work assignments and priorities, and implement performance improvement and career development plans.
• Allot open work shifts to maximize event staff utilization and reduce non-billable expenses.
• Submit procurement orders and make productivity and cost reduction recommendations to management.
• Act as backup for Scheduling by creating, modifying, and managing event schedules in ABI to ensure adequate coverage at all times.
• Follow all company policies regarding timekeeping procedures, meal and rest period breaks (where applicable), and conduct weekly audits of timekeeping records.
• Conduct disciplinary and counseling sessions with staff as needed in partnership with Human Resources; ensure documentation and follow-up according to company standards.
• Initiate termination procedures as needed for voluntary and involuntary separations; execute termination meetings and complete follow-up documentation.
• Maintain high employee morale and low turnover through effective communications and timely problem resolution.
• Ensure consistent execution of hiring, counseling, disciplinary, and termination procedures.
• Enforce event-specific policies and procedures through proper communication and training; utilize field training staff as needed.

Requirements

• High school diploma or equivalent.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• Prior work experience as a team leader, preferably in event, customer, or protective services industry.
• Proven ability to influence key business partners and drive organizational change.
• Strong organization and planning skills with the ability to work in and define ambiguity.
• Advanced computer skills and proficiency.
• Strong interpersonal and networking skills with a team-oriented mindset.
• Ability to multi-task and discern patterns in detail.
• Excellent oral and written communication skills.
• Able to speak clearly, give direction, and provide guidance during emergencies.
• Proficiency in planning, organizing, problem-solving, coaching, mentoring, and motivating.
• Active listening skills and ability to assess and evaluate situations effectively.
• Able to synthesize facts, concepts, and principles, and identify critical issues quickly and accurately.
• Able to compile, sort, and interpret data, and conduct research and investigations to produce concise reports.
• Skills in setting and achieving goals, teamwork, negotiation, forecasting, and attention to detail.

Preferred Qualifications

• Service in Military Occupational Specialty related to law enforcement, security (e.g., Military Police, Elite Military Forces, combat arms), or any support role in a Combat Zone.
• Graduate of a Certified Public Safety Academy (military or civilian) in law enforcement, adult corrections, or firefighter field.
• Bachelor’s degree in protective service, business, or related field.
• Associate’s degree (or 60 credits) in criminal justice with current or prior active military service.
• Previous verifiable event security experience.
• Previous verifiable private/corporate security experience.
• Working knowledge of ABI/WinTeam.

Pay

$70,304 per year with an auto allowance of $135 per bi-weekly pay period ($3,510 annually).

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in the company’s 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time accrued at a rate of 3.08 hours biweekly (unused vacation is only paid out where required by law).