Event Manager

About the Role

As Event Manager, responsible for checking venue and meeting room setups prior to an event’s start; responsible for attending events either in its entirety or by welcoming the client and introducing them to the banquet captain.

Prerequisites

Company associates have access to guestrooms and property, so honesty and trustworthiness are essential and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances. One year catering and/or event management experience and/or previous hotel operations experience is preferred. High school diploma or equivalent is required; a college degree (BS/BA) is preferred or equivalent work experience.

Essential Job Functions

• Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• See and hear.
• Speak and read English; ability to communicate in another language may be helpful.

Requirements

Knowledge

• Food and beverage costs and how to calculate them.
• Selling strategies for highest profit of product and services.
• Meeting room configurations and set‑ups for function space.
• Understanding of competing hotels’ offerings versus the assigned hotel.
• Entire property, staff, services, hours of operation, types of rooms, locations, rates, and discounts.

Skills

• High‑level communication skills; confidence interacting with associates and guests at various professional levels.
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
• Experience with customer‑relationship software such as Delphi.fdc and/or STS (preferred).
• Strong organizational and multi‑tasking skills.
• Demonstrated interpersonal skills.

Abilities

• Multi‑task while remaining associate‑ and guest‑service centric.
• Solve guest issues with professionalism while maintaining a hospitable attitude.
• Identify upsell opportunities to achieve financial performance goals for banquets and events.

Specific Responsibilities

• Coordinate with Sales team on inside sales for the property that have event space attached.
• Send catering collateral and menus, record all activities in the sales system, and follow up with potential clients.
• Answer incoming inquiries via phone, internet/website, and leads for all event space.
• Coordinate with Maintenance Department for any preventive maintenance issues on event space.
• Conduct weekly Banquet Event Order (BEO) meetings for BEO review with hotel staff.
• Work with Food & Beverage staff to create customized menu options.
• Create and maintain a preferred vendor list for all ancillary services related to venues and meeting space.
• Review banquet checks for accuracy; post and reconcile all event charges.
• Once group agreement is returned, handle all banquet and event detailing and attend menu tastings.
• Conduct site inspections for event space and rooms as appropriate.
• Serve as point of contact for all pre‑con and post‑con meetings.
• Coordinate guest requests with operations personnel.
• Generate Banquet Event Orders and diagrams for all upcoming events and distribute them to hotel staff, maintaining and reporting all changes.
• Obtain function guarantees from customers per hotel SOP and ensure all deposits and payment requirements are satisfied prior to a group’s arrival.
• Daily hotel operations: check daily events, ensure bulletin boards are up to date on changes, new procedures, and events.
• Other duties as assigned, that the associate is capable of performing.

Working Conditions and Special Requirements

This position requires physical presence at the hotel and is not conducive to telecommuting or remote work. The typical week consists of 30 % event management and 70 % group detailing/upselling. May be required to work any day/shift, including nights and weekends. The ability to drive on behalf of the company and maintain a valid driver’s license is required.

Possible Advancement

• Sales Manager
• Senior Sales Manager
• Sales and Catering Manager
• Assistant General Manager

Pay

Salary: $55,000.00