Event Manager

About the Role

Walton Family Whole Health & Fitness, managed by HealthFitness, is seeking a dynamic Event Manager to join our team in Bentonville, AR. If you thrive on creating memorable experiences, building relationships, and bringing people together, this is an opportunity to make a meaningful impact in a premier wellness environment. In this role, you'll lead the planning and execution of a wide variety of events, collaborate with vendors and stakeholders, and create exceptional experiences for members and guests. We're looking for someone who is organized, friendly, adaptable, and brings a strong background in events and hospitality.

• Monday-Friday schedule (8:00 AM-5:00 PM), occasional evening and weekends as-needed
• Opportunity to plan impactful events that promote health, wellness, and community
• High visibility role with collaboration across multiple teams and partners

Responsibilities

Responsible for directing all aspects of promoting, planning, staffing, and executing Walton Family Whole Health & Fitness events, including internal and external functions, by leading collaboration with vendors/departments, managing budgets, and ensuring smooth execution to deliver successful and memorable experiences, while adhering to timelines and staying within financial constraints.

• Ensures world-class offerings, delivery, and experiences within all client events.
• Leads alignment of whole health concepts into all events and team-building activities within the WFWHF.
• Drives a culture of customer service to achieve high engagement and satisfaction rates for participants.
• Serves as the 24/7 contact for in-house teams or outside vendors/clients to manage all event activities and ensure success.
• Remains on-site as a supervisor to address client requests and resolve issues for overall satisfaction.
• Leads, inspires, and motivates cross-departmental teams (Recreation, Member Services, Rest and Recharge, Aquatics, and Fitness) for multiple, daily customized event deliveries.
• Manages event bookings (schedule, timing, payment, contracting, coordination/facilitation), operations, and programming in collaboration with WFWHF teams.
• Creates all marketing and promotional efforts within the client environment.
• Leads conversations with the client events team, assesses needs and expectations, designs tailored events, and identifies/resolves service gaps.
• Manages special event programming (e.g., Walmart games) including staff, vendors, and programs.
• Leads department or client/vendor liaisons on collaboration, implementation, and evaluation of events.
• Generates follow-up communications, engagement and revenue dashboards, and submits monthly summary reports including satisfaction, NPS, and general feedback.
• Serves as a resource for all departments in generating revenue to meet budgeted goals.
• Assists with membership sales to generate leads, provide discovery tours, and close sales to help the site reach dues revenue goals.
• Performs other duties as needed or assigned.

Requirements

• 2+ years of related industry experience, including program management in a corporate setting or related environment.
• Bachelor’s Degree in a related field or the equivalent combination of education and experience.
• Adult CPR/AED/First Aid certification from American Red Cross, American Heart Association, or American Safety & Health Institute (required within first 30 days of hire).
• Strong leadership, team management, interpersonal, and customer service skills, including the ability to motivate others.
• Ability to effectively organize and prioritize work demands.
• Computer proficiency in MS Office (Word, Excel, Outlook).
• Demonstrated experience in program development and implementation, data collection and analysis, and outcomes reporting.
• Knowledge of industry trends and innovations.

Preferred Qualifications

• Creativity and problem-solving skills.
• Ability to multitask in fast-paced environments.
• Basic understanding of event management software, word processors, and spreadsheets.
• Good networking and customer service skills.

Pay

The compensation range for this role is $54,000 - $64,000 per year. The final wage offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors.

Benefits

• Comprehensive medical, dental, and vision plans including HSA, PPO, and FSA options.
• Retirement/401(k) with employer matching program.
• Fitness and wellness programs incentivized with medical plan discounts.
• Certification reimbursement program.
• Tuition reimbursement.
• Paid new parent leave.
• Paid holidays and PTO (starting at 3 weeks for full-time associates).
• Volunteer paid time off.