Event Manager

About the role

The Event Services Team at BoomPop is dedicated to helping clients build thriving cultures and achieve their goals through expertly planned in-person experiences. As an Event Manager, you will be responsible for planning, coordinating, and executing a diverse range of client events.

Responsibilities

• Meet and exceed NPS and CSAT targets
• Event budget management that protects and improves margins
• Improve client retention through exceptional planning, product delivery, and account management across owned accounts
• Complete onboarding and training on BoomPop’s event planning systems, tools, and Standard Operating Procedures (SOPs)
• Familiarize yourself with the BoomPop Product
• Shadow senior event team members on active events to understand internal workflows, vendor relationships, and client touchpoints
• Manage events with support from your Team Lead
• Surface opportunities to improve event planning efficiency or client communications and propose SOP updates
• Contribute feedback to the Product team on pain points or opportunities within the BoomPop event platform
• Serve as a trusted advisor to clients, providing strategic guidance and innovative event solutions
• Deliver consistent feedback to improve systems and workflows that enable team scalability
• Be recognized by peers and leadership as a reliable, proactive partner across all departments
• Play a key role in client retention through stellar event execution and thoughtful post-event follow-up

Qualifications

• 5+ years of experience in end-to-end event management, including sourcing, vendor management, planning, coordination, execution, and budget management
• Exceptional communication and negotiation skills with vendors and venues
• Strong adaptability and problem-solving skills
• Excelling in project management skills and experience, prioritizing a high volume of tasks
• Strong executive presence and ability to present information to a variety of senior leaders
• Pioneering ability to be creative and innovative in planning in-person events
• Hospitality experience is highly preferred
• Willing and able to travel up to 10% of the year for onsite event execution, client meetings, and team collaboration