Event Hospitality Associate

About the role

Eastern State Penitentiary Historic Site seeks highly professional, mission-aligned Event Hospitality Associate to support the flawless execution of standardized public programs, civic education forums, donor convenings, and signature special events. This is a critical forward facing role responsible for delivering consistent, high-quality guest experiences ensuring adherence to Eastern State’s program standards, safety protocols, and brand expectations.

Responsibilities

• Support the Event Manager and Coordinator in delivering programs, civic dialogues, lectures, and special events by implementing event plans and ensuring smooth guest coordination and experience.
• Execute event timelines while ensuring spaces are properly staged, including decor setup, food and beverage arrangements, signage, and overall presentation.
• Support program logistics by managing registration check-in, welcoming, wayfinding, orientation, transitions, audience engagement, and post-event decor breakdown.
• Support the setup of check-in tables, arranging signage, name tags, programs, and informational materials.
• Assist with décor, including tablecloths and other accents.
• Help maintain clean, safe event spaces by wiping down chairs and performing other light upkeep tasks as needed such as busing.
• Occasionally assist with moving furniture or equipment as needed for operations.
• Serve as a visible representative of Eastern State’s brand, tone, and mission.
• Maintain a welcoming, calm, and authoritative presence with diverse public audiences, speakers, donors, educators, and community partners.
• Uphold guest service, accessibility, safety, and inclusion standards at all times.
• Enforce program policies, safety protocols, and site rules consistently and professionally.
• Support crowd flow, accessibility accommodations, emergency response procedures, and risk-management protocols.

Requirements

• 1+ years of experience in live events, hospitality, or guest-facing roles
• Strong customer service skills mandatory: ability to greet visitors warmly, engage in positive interactions, and resolve complaints or issues professionally and patiently.
• Dependability in adhering to assigned schedules and collaborating effectively with other staff members.
• Experience adapting quickly and troubleshooting issues during events.