Event Data and Software Assistant

About the role

Venue Services strives to “Exceed the Expectation – Anticipate the Need – Be the Solution” for Utah State University’s on‑campus event operations. This is a unique opportunity to be involved in the behind‑the‑scenes action for large events on campus, from football games to the USU Howl to fine art performances. The position serves as the primary event database specialist for Venue Services and supports the continued implementation and development of the software called SwitchBase across campus. It is part of the Venue Services Office Assistants team and reports to the Assistant Director of Venues.

Responsibilities

• Regularly work in and update the Venue Services event database software, currently SwitchBase, under established processes and procedures.
• Assist with the Phase II implementation of SwitchBase across Office of Events venues by supporting data entry, system updates, quality checks, and other implementation tasks as directed.
• Provide onsite event support using SwitchBase, including monitoring event activity, documenting issues, and assisting with the tracking of operational requests as needed.
• Assist with developing and providing training materials and training sessions for users across campus.
• Support communication and relationship‑building with third‑party contacts and USU service partners.
• Assist in managing lost & found inventory and maintaining accurate records.
• Follow up with work orders and communicate updates as needed.
• Assist other Office Assistants with estimate and billing responsibilities as needed.
• Work evening, weekend, and holiday hours as needed.

Qualifications

Minimum Qualifications

• Current USU student or eligible campus employee
• Experience working with digital tools, databases, or online platforms
• Demonstrated ability to quickly learn and adapt to new software systems and processes
• Proficiency with Microsoft Office Suite, especially Microsoft Excel and Microsoft Outlook

Preferred Qualifications

• Comfortable working in evolving environments and helping improve developing processes
• Experience creating training materials or documentation
• Experience in administrative, operations, or event support environments
• Experience providing technical support or peer training
• SwitchBase Certification
• Experience working with CourseDog, an event scheduling software

Knowledge, Skills, and Abilities

• Basic troubleshooting and problem‑solving skills
• Excellent written and verbal communication skills
• Attention to detail and accuracy in documentation
• Ability to work independently with minimal supervision
• Strong customer service and interpersonal skills
• Strong organizational and time management skills
• Ability to manage multiple projects and deadlines
• Ability to collaborate with campus departments and stakeholders
• Professionalism and discretion when handling information

Pay

$14.00/hour

Schedule

Part‑time student position; set own in‑office hours to accommodate class and event schedule. Expected 20‑25 hours per week during the school year; office open 7:30 am–5:00 pm Monday–Friday. Elevated hours available during summer months.