Event Coordinator & Front of House Manager

Hoboken, NJ | Full-Time

About the role

We're looking for a highly organized, sales-driven, and hands-on Event Coordinator and Front of House Manager to run point for weddings, private events, on- and off-site catering, and dining events out of our Hoboken location. This is a dual role combining event coordination and front-of-house leadership for our newly redesigned, enclosed, year-round rooftop venue (capacity up to 80 guests).

Responsibilities

Event Coordination & Sales

• Drive new wedding and private event bookings with real booking targets—this is a revenue-generating role, not just administrative coordination.
• Proactively pursue leads and respond to all inquiries (warm leads, referrals, marketing campaigns) within 24–48 hours.
• Manage the full booking process: deposits, contracts, customized menus, class selection, headcount deadlines, dietary accommodations, and invoicing.
• Own lead-generation initiatives end-to-end, including sourcing materials, managing budget requests, and driving follow-up.
• Maintain current, accurate, and visually up-to-date online listings (booking platforms and internal photo albums).
• Conduct in-person tours and walkthroughs of event and rooftop spaces.
• Serve as day-of coordinator for weddings, rehearsal dinners, showers, and celebrations, including setup and breakdown (3–4 events per week).
• Maintain airtight accuracy across systems (Google Suite, AI, booking platforms) and client communications.
• Proactively review upcoming event and rental details consistently.

Front of House Leadership

• Hire, train, and manage FOH staff—servers, hosts, and MCs—including onboarding and performance audits.
• Build and maintain SOPs for FOH operations, rooftop service, and staff communication.
• Monitor shift reports and staff communication channels, driving solutions for event issues.
• Liaise with kitchen staff to ensure smooth, coordinated service.
• Address guest complaints and feedback professionally and in real time.
• Oversee seating, reservations, and table turnover to maximize guest satisfaction.
• Manage FOH supply inventory and daily opening/closing procedures.

Requirements

• Previous event coordination and/or wedding planning experience required.
• 2–3+ years in a front-of-house or day-of-event supervisory role in hospitality.
• Demonstrated track record of proactively generating and closing new business.
• Strong ownership instincts: flag problems and solve them before being asked.
• Excellent judgment and customer service skills.
• Meticulous attention to detail—comfortable syncing multiple systems with zero discrepancies.
• Proven people-management experience: hiring, training, and holding a team accountable.
• Exceptional written and verbal communication skills; ability to build professional relationships with clients and vendors.
• Comfortable in a fast-paced, deadline-driven environment with shifting priorities.
• Proficiency in Google Business Suite, Slack, AI platforms, and Canva.
• High school diploma or equivalent required; college degree preferred.

Schedule

• Onsite for FOH duties at 2–4 events per week (majority evenings and weekends).
• Available for in-person tours and walkthroughs throughout the week.
• Must work evenings, weekends, and holidays as needed.
• Able to stand/walk for extended periods and lift/carry up to 40 lbs.
• Work-from-home options available for administrative tasks.

Pay

$75,000–$85,000/year + performance-based incentives on booked weddings/events.