Event Coordinator (Digital/ Virtual/ Webinars)

About the role

Work collaboratively across a mixed specialty team to plan and execute Digital Events for 300+ customers centered around driving Adoption and Value. Network within the ecosystem to build cross-functional relationships to stay ahead of the curve on solution expertise, identifying guest speakers for events and speak confidently to solution knowledge.

Responsibilities

• Create and post digital content for use at scale by both Client's Customers and internal stakeholders that fosters community and encourages peer learning.
• Deliver an exceptional customer experience through scaled, digital events by orchestrating the right internal speakers, creating engaging supporting content, and employing an entertaining presentation style.
• Act as the voice of the customer internally at Client's - sharing process improvements and product feedback into the internal ecosystem.
• Shared management of an external inbox, facilitating conversations with customers over email, event follow-up, and promotions.
• Report internally on event metrics, tying program performance to business strategy and creating value for customers within a given Solution or Solution Group.

Requirements

• 2–4 years meaningful work experience in a strategic customer success role or related field.
• A proactive, customer-facing mindset with a passion for driving customer success at scale.
• Strong communication and interpersonal skills, with the ability to clearly articulate value to diverse audiences—from practitioner to executive decision maker.
• Ability to prioritize, multi-task, and perform in a fast-paced environment.
• Exceptional storytelling, organizational and presentation skills, both verbal and written, ability to engage a large audience in a compelling and authentic way.
• Bachelor’s Degree or equivalent work experience.
• Experience planning and promoting digital events for Customers at Scale.

Preferred Qualifications

• Deep knowledge of Adobe software in digital marketing and/or digital media space, especially Adobe Experience Manager (AEM) and Adobe Journey Optimizer (B2B).
• Adobe Certifications highly preferred.
• Proven experience presenting virtually to an audience of 300+.
• Comfortability using Microsoft Teams to conduct Webinars.

Benefits

• Health Insurance: Medical, dental, and vision coverage.
• Retirement Plans: Participation in a company-sponsored retirement savings plan.
• Legal Service Plans: Offering access to attorneys for legal advice and representation.

Contract Duration: 7 months (Possible Extension)

Pay Rate Range: $25.00/hr. to $31.06/hr. on W2

Work Authorization: Only USC or GC