Event Consultant

Essential Duties and Responsibilities

• Respond to incoming phone calls, texts, web requests, and emails promptly and professionally.
• Make outbound calls to update and maintain business contact information.
• Greet clients in our Showroom, providing guidance on rental products.
• Consult with clients to understand their event needs, make tailored recommendations, and identify upselling opportunities.
• Create event layouts and ensure all details are accurately recorded.
• Follow up on quotes and leads in line with department goals.
• Develop and nurture relationships with new and existing clients to drive retention and repeat business.
• Proactively address and resolve client concerns.
• Attend networking events, trade shows, and conferences to foster relationships with industry professionals.
• Travel to offsite locations as needed for client consultations.
• Engage with clients planning weddings, corporate events, fundraisers, and parties, ensuring all rental needs are met.
• Accurately enter and manage order details in rental software.
• Cookordination event logistics, including delivery, pickup, setup, and teardown, while occasionally assisting with these tasks as needed.
• Maintain clear, professional communication with clients and team members.
• Perform additional duties as assigned.

Schedule

• The typical schedule is Monday–Friday, 8:30 AM – 5:00 PM.
• Occasional after-hours and weekend shifts for client appointments, set-ups, or during high-demand seasons.
• Potential for overtime during our peak season.
• Flexible scheduling options are available.

Benefits/Perks

• Medical, dental, vision, and 401k after 60 days.
• Enjoy team member rental discounts and participate in our referral program.
• 96 hours of PTO annually (prorated the first year based on hire date/month).

Qualifications and Requirements

• 1+ years of experience in client service, sales, or related field.
• Strong communication and interpersonal skills.
• Valid Ohio driver’s license (must meet company insurance requirements).
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong typing skills and ability to maintain accurate records.
• Ability to interpret instructions in written, oral, diagram, or schedule form.
• Basic math skills, including fractions, percentages, and ratios.
• Ability to lift 40 lbs. and assist with event setups and teardowns as needed.
• Comfortable with upselling and closing sales.
• Strong multitasking, prioritization, and problem-solving skills.
• Professional appearance and demeanor.
• Knowledge of the event or catering industry (preferred).
• Successful completion of a background check and drug screening.
• Completion of Behavioral and Cognitive Assessments through the Predictive Index.

Compensation

$15.00 - $17.00 per hour