Event Client Services Specialist

About the Role

The Event Client Services Specialist operates within the realm of event management and marketing, focusing on corporate events, product launches, brand activations, creative design, and experiential campaigns. This role is distinct in its emphasis on Event Client Services, particularly in service resolution, ensuring that decisions and actions are tailored to the unique demands of the event industry.

Responsibilities

• Document event client services with issue resolution, maintaining clear records of source, owner, status, and next action.
• Maintain Strive Global Events role documentation with status tracking, ensuring visibility and accountability.
• Reconcile case management with deadline management, keeping all parties informed and on track.
• Coordinate documentation with reporting, ensuring seamless communication and transparency.
• Review quality control with workflow management, identifying and addressing potential issues before they escalate.

Requirements

• Confidently apply Strive Global Events Workflow Context and Customer Service principles in event-focused, client-focused, and services-focused scenarios.
• Ensure data accuracy while managing evidence and deadlines within the Event Client Services workflow.
• Document process compliance and issue escalation decisions, maintaining clarity and traceability.
• Exercise judgment in follow-up, particularly when relying on external confirmations rather than assumptions.

Qualifications

The role requires a strong understanding of event management and marketing, with a focus on corporate events, product launches, brand activations, creative design, and experiential campaigns. The ideal candidate will have experience in client services, issue resolution, and workflow management, with a proven ability to maintain accuracy, compliance, and quality control.

Pay

Base salary: $40,000-$60,000 per year.

Schedule

Full-time, 100% remote within the United States.

Work Profile

The role follows an event-focused, client-focused, services-focused, specialized-execution work profile, evaluated within the operating context of event management and marketing for corporate events, product launches, brand activations, creative design, and experiential campaigns.