Event Captain

Responsibilities

• Deliver exceptional service to guests, ensuring a fun and enjoyable experience at Five Iron Golf.
• Maintain extensive knowledge of food and beverage offerings; present menus, answer questions, make recommendations, and use upselling techniques.
• Serve food and beverages in a timely and courteous manner.
• Use point-of-sale terminals to enter orders and process payments accurately.
• Manage inventory and order supplies to ensure the bar is well-stocked.
• Ensure the bar, golf simulators, and surrounding areas are clean and guest-ready.
• Develop fresh ideas for specials, cocktails, and promotions.
• Take pride in ensuring guests' enjoyment by actively checking in with them during their visit and promptly addressing any concerns.
• Maintain up-to-date knowledge of technology, products, and promotions.
• Follow health and safety regulations regarding food handling, alcohol service, and cleanliness.
• Verify guests' legal drinking age.
• Aid with closing duties as needed.
• Provide an elevated event experience by leading on-site execution, including guest greetings, space preparation, issue resolution, and financial closing.
• Ensure positive customer experiences and successful delivery of contracted services for events.
• Manage simulators and event spaces according to contract requirements.
• Oversee event timelines to ensure organized and timely activities.
• Train and coordinate with staff in various roles to provide a premium event experience.
• Collaborate with kitchen staff to ensure food meets customer expectations.
• Purchase and manage event-related inventory.
• Support the Event Sales Manager with administrative tasks.
• Attend weekly meetings to review banquet event orders.
• Provide feedback to the Sales team to enhance return business.
• Collaborate with stakeholders to create additional events and experiences for Five Iron customers.
• Contribute ideas for improving event experiences and increasing revenue.

Requirements

• Prior experience in managing and/or coordinating events.
• Server, bar, and/or hospitality experience encouraged but NOT required.
• Passion for golf and an understanding of the game’s rules are strongly encouraged.
• Strong verbal and written communication skills.
• A customer-centric approach with the ability to upsell.
• Ability to collaborate with diverse teams and work in a fast-paced environment.
• Exceptional organizational skills.
• Ability to work flexible hours, including nights and weekends.
• Ability to lift up to 50 lbs.
• Ability to obtain proper licensing and certifications for the location.
• Meet state minimum age to bartend.

Benefits

• Health, Dental, and Vision insurance.
• Short-Term Disability.
• Accident and Critical Illness Insurance.
• 401(k).
• Meals while working are included for free.

Pay

$10/hr+ Tips

Schedule

Nights and weekends required