Event Aide

Luther Burbank Center for the Arts Job Posting Job Title: Event Aide Department: Events Department Reports To: Events Supervisor FLSA Status: Non-exempt/part-time Location: Santa Rosa, CA Hourly Rate: $18 per hour Luther Burbank Center for the Arts is a fascinating and rewarding workplace, offering a diverse and inclusive community of belonging. We strive to enrich the lives of all North Bay residents through diverse arts programming, including the students and teachers in our schools through our education and engagement programs. We are an Equal Opportunity Employer. We proudly value and encourage professional and personal growth to expand your skills and expertise. Snapshot of the Role In this key role, you will play a pivotal role in creating a safe and memorable event for patrons and guests of the Center. As a point of contact for clients, patrons, and guest, you serve as first point of contact for most events. Measure of Success Demonstrate personal responsibility for quality and timeliness of assignments Ability to focus on tasks despite interruptions and distractions Contribute to the team’s success by supporting each other in the completion of assignmentsCommunicate effectively in verbal and written form in a respectful, timely, and clear mannerBuild and maintain customer satisfaction through out the event cycle to ensure excellence in service and event experience List of some of the duties and responsibilities you are entrusted with: Set-up based on the specific requirements for each event and breakdown of event space Respond to public safety incidents to determine suitable actions and bring to the attention of the appropriate personnelEnsure conditional readiness of facility from a life safety and patron experience lens by assisting in property maintenance and beautification activitiesEnsure public and staff safety rules, regulations, and policies are complied with during events and during working shifts, including fire safety laws and procedures for staff, patrons, and volunteersMaintain facilities and restrooms before, during, and after eventsCheck for and report unauthorized use of facilities or other unusual and improper conditionsPerform traffic control during events and performancesEnsure proper event set-up and break-down, oversees janitorial duties and limited technical needs before, during, and after events What Matters Most In This Role Adhere to all workplace safety laws, regulations, standards, and practicesContribute to the timeliness of completing assignments to ensure operational readiness of facilityWork to create and maintain a strong, cohesive teamModel handling competing demands, high workloads, interruptions, and distractions with poise How To Apply And Further Information To apply, please submit a short cover letter and your resume in PDF format to HR@lutherburbankcenter.org using the job title in the subject line. A detailed job description is available upon request. Job Description Job Title: Event Aide Department: Events Reports To: Event Supervisor and Crew Chief on duty FLSA Status: Non-Exempt Schedule: Part-time Revised: 01/05/2026 Purpose Of The Position To serve as first point of contact for a majority of patron experiences in alignment with the Center’s mission, vision, and values; ensure event assignments are carried out correctly and in a timely manner; respond to and report security and safety issues to appropriate personnel. Key Relationships Event Manager, immediate event supervisor, crew chiefs, event team, other departments, patrons, and clients Key Results Maintain conditional readiness of facility with focus on safety and patron experienceHelp create a work environment that embraces diversity, equity, inclusion and belongingContribute to team unity by working together to solve problems and putting team success firstMaintain focus on results and desired outcomes for events and assignments despite distraction and interruptionsPerform work in a safe manner at all times following standard operating procedures Responsibilities Include The Following Perform physical setup of an event space for clients and patrons of the CenterTransport, set up and dismantle various types of equipment including tables, chairs, linen, pipe and drape, stanchions, and barricadesModerate audio and/or video based on the unique needs of the clients and performers of the CenterContribute to care and maintenance of property through proactive and assigned activities, including but not limited to debris removal, pressure washing, touch up painting, weeding, and carpet/floor carePerform minor emergency maintenance and repairs during events, such as removal of safety hazards and replacement of light bulbsMaintain restrooms and facilities before, during and after eventsPerform tasks which include trash removal, toilet and sink cleaning, mopping, vacuuming, sweeping and replenishing supplies and productsCheck for and report unauthorized use of facilities or other unusual and improper conditionsDirect traffic during events and performances to minimize congestion and ensure smooth vehicle flowMaintain safe environment for pedestrians, employees, and patronsSet up traffic barricades and erect, relocate, and remove signsAct quickly during medical incidents by communicating by hand radio in a clear and concise manner to appropriate personnel; prioritize safety by given variables while under stressful conditionsAnswer basic questions and work to resolve patron issues in accordance with policy guidelinesRemain well informed of specific organization information in order to provide answers to a multitude of customer questions and inquiries Supervisory Responsibilities This position does not have any direct supervisory responsibilities. Certificates, Licenses, Registrations Bi-annual Sexual Harassment Prevention training Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 18 or over; students ages 14 or over must provide a work permitProlonged periods of standing and walkingRequired to regularly reach with hands and arms Required to sit, stoop, kneel, crouch, or crawl occasionally Must be able to respond quickly to sound and verbally communicate to othersAbility to work weekends and/or evenings and overtime as neededMust be able to work during inclement weather conditions on occasionMust be able to ascend and descend ladders and stairsMust be able to lift and carry up to 50 pounds frequentlyMust be to operate a keyboard, phone, and radioMust be able to wear personal protective gear as neededMust be able to apply specific vision abilities including close vision, distance vision, peripheral vision and ability to focus Knowledge, Skills, And Abilities Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manualsAbility to work well with others in a team environmentAbility to meet the physical demands of the job with or without accommodationAbility to apply common sense understanding to carry out detailed instructions that pertain to a multi-use venue and facility Critical Skills And Requirements Valid email addressAbility to take direction and respond in EnglishBilingual (English/Spanish)Strong attention to detail and ability to follow throughAbility to deal with last-minute changes and deadlinesAbility to both take direction and self-initiativeProfessional demeanor towards clients and co-workersAbility to maintain flexibility in schedulePublic assembly and fire/building codes knowledgeFacility/patron risk assessment abilityStrong verbal communication skillsAbility to manage multiple tasksAbility to innovate as needed with current processes to make events department more efficientMaintain a calm and courteous professional demeanor under pressureExperience in crowd control, security, hospitality, food service, and other aspects of public assemblyVolunteer relations skills Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Luther Burbank Center for the Arts is committed to creating a diverse work environment and is proud to be an equal opportunity employer. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Powered by JazzHR