Evenings/Weekends Team Lead

About the role

The Retail Team Lead at Office Depot is a part-time role responsible for providing "total solutions" to customers, encompassing products, technology, services, furniture, and print offerings. The role involves building and maintaining customer relationships, supporting sales offerings, and contributing to a positive culture aligned with the Office Depot 5C values.

Responsibilities

• Support efficient operation in the Print function to drive overall store sales.
• Operate and assist associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time.
• Utilize communication tools to request assistance within the Print Services area and coordinate service for all customers throughout the store.
• Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
• Ensure compliance with company policies, procedures, and practices; support loss prevention efforts.
• Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Drive positive client satisfaction levels by coaching and training associates to enhance the customer experience.
• Support community outreach initiatives to drive client/customer retention.
• Continuously develop personal selling skills and product knowledge through sales and service tools.
• Perform External Key Carrier responsibilities, including opening & closing responsibilities, and assist in review of cash handling, cashier, and merchandise error logs, register voids, tax exemption, and related cash office audits.

Requirements

High school diploma or equivalent preferred; 1-3 years related experience in sales and/or customer service preferred; basic computer skills; ability to use job-related technology and POS systems; attention to detail; experience in Print Services.

Skills & Competencies

• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication; strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrates integrity, accountability, and trust.
• Action-oriented with a drive for results, sound decision-making, patience, and a desire to continuously build product and selling knowledge.

Pay, Benefits & Work Schedule

The salary range for this role is $15-$17.83 per hour, with adjustments based on state and local minimum wages. The company offers competitive salaries, a benefits package, including a 401(k) plan, and ample opportunity for growth within the organization. The position is open until filled.

Equal Employment Opportunity

The company is committed to providing equal employment opportunities in all employment practices and will consider for employment qualified applicants with arrest and conviction records.