Evening Tubing Hill Crew Member (Part-Time) - Winter Season

About the role

This position takes place during evening operations. Crew members work Thursday through Saturday night from approximately 4:45 pm – 7:20 pm. Crew members are the key players in the success of Tubing Operations, providing a safe environment for Tubing guests while delivering unparalleled guest service. Tubing Operations require a hands-on approach to safely guiding guests through the thrills of tubing, ensuring a memorable experience. A successful Crew Member will be passionate about the outdoors and helping people create lasting memories in the Colorado Mountains.

Essential duties

• Operate Tubing Hill Conveyor in accordance with CPTSB, ANSI B-77 and USFS Rules and Regulations
• Be alert for hazards and potential hazards involving passengers, employees and machinery
• Consistently follow safety procedures and utilize appropriate safety equipment
• Follow Winter Park Resort policies and procedures
• Excel as a guest relations representative for Winter Park
• Create and maintain a friendly, congenial and helpful attitude while effectively providing tubing guests and other employees with assistance, information and/or directions
• Effectively handle first-line conflicts and grievances with guests and convey these to Supervisory Team
• Maintain a positive working atmosphere that encourages team work, cooperation and communication
• Complete lift logs, lift incident forms neatly, accurately and timely
• Communicate with Supervisory Team for updates on schedule changes, memos, policy changes, and special events
• Maintain uniform and appearance standards in accordance with Winter Park Resort guidelines
• Perform ticket validation duties when assigned
• Perform pre-opening inspection of tubing hill and tubing conveyor lift and record on daily log
• Operate tubing hill following established guidelines and procedures
• Open and close tubing hill according to posted times
• Maintain proper lift ramp height and tubing lane conditions to ensure safe loading, unloading, and lane design for guests
• Monitor tubing lanes from bottom and top to communicate go/stop, by lane, for guests queued at top
• Foster excellent guest relations through animation and promote positive guest interaction
• Follow duty rotation, as scheduled, through all stations
• Document all injuries/accidents on Tubing Hill Incident Report and administer 1st Aid, as needed
• Call 911 to request guest-related and/or after-hours emergency assistance
• Call Ski Patrol at #1490 to request employee-related emergency assistance
• Successfully cope with physical and mental demands of the position such as adverse weather conditions, shoveling, lifting, and constant flow of guest interactions

Qualifications

• Must be at least 18 years of age (insurance requirement)
• Must be able to work overtime, weekends, holidays and emergencies, as needed
• High School Diploma or GED required
• Guest Service Experience preferred

Physical demands and working conditions

This position works primarily outdoors with high exposure to cold, snow, wind, rain, bugs, sun, high altitude, extreme heights, lightning, and other mountain environment conditions. The degree of strenuous activity is high. Often lifting 50 pounds throughout the day is common. Additional strenuous physical activity may include walking or hiking upon uneven, challenging terrain with heavy tools or equipment.

Exposure to: chemicals required for cleaning, de-greasing, and painting; Ultra Violet radiation from the sun enhanced through lack of atmospheric filtration at work altitude; fumes produced in activities ranging from cleaning to painting to fabrication of metal products; noise generated by snowmobiles, lift equipment, and tools may require hearing protection. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Pay

Hourly pay range: $18.00 per hour

Benefits

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match – up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

Schedule

Thursday through Saturday night from approximately 4:45 pm – 7:20 pm.