Evening Shelter Counselor, Yawkey House
About the role
The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures to ensure a safe shelter environment for guests and staff. The role focuses on direct care of guests, responding timely and professionally based on prioritized needs, assisting with housing pathway development, connecting guests to substance abuse, mental health, and medical resources when shelter cannot safely accommodate needs, staying energized and focused amid ambiguous and strenuous demands, entering data into the Homeless Management Information (HMIS) system, documenting reports per agency policy, making sound decisions, and seeking supervisor guidance as needed. This is an essential position during weather or other emergencies. Location: 363 Albany Street, Boston, MA; this role works 100% on site.
Responsibilities
- Provide direct care and timely, professional responses to guests based on prioritized needs.
- Assist with developing and implementing housing pathways, motivating guests to work toward housing and connecting them to appropriate resources.
- Connect guests to substance abuse, mental health, and medical resources when shelter cannot safely accommodate their needs.
- Maintain energy and focus during ambiguous and strenuous demands.
- Enter data into the Homeless Management Information (HMIS) system and document reports per agency policy.
- Make sound decisions and appropriately seek guidance from a supervisor.
Requirements
- High School diploma or GED (required).
- Preferred: Valid MA driver’s license in good standing; bilingual English/Spanish.
- Required: Minimum of one (1) year of experience in the Human Services field.
- Preferred: Experience administering Narcan and CPR in a work setting; knowledge in addiction, recovery, and mental illness; knowledge of homelessness issues; familiarity with area resources.
Pay
$21.40 - $30.00 per hour DOE
Schedule
40 hours, Wednesday‑Sunday, 2:45 PM – 11:15 PM