Evening Operations Manager (Library Services Coordinator)

UNIVERSITY LIBRARY (IN-LIBR-IUINA) University Library's Access Services Team (AST) provides front-line customer service to Indiana University (IU) Indianapolis students, faculty, and staff, as well as to non-IU affiliated community members, in person at the Service and Information Desk, via live chat, phone, and email. Members of this team act as ambassadors to University Library and IU Indianapolis, assisting library users with locating physical and online library resources, checking items in and out, providing support with course reserves, basic computing, and printing. The Access Services Team also monitors building conditions, addresses behavioral conduct issues when necessary, and maintains the physical bookstacks. The Evening Operations Manager is a key member of University Library's AST, bridging business hour and evening/weekend operations and providing building and staffing oversight during non-business library hours. This position reports to the Director of Access Services and acts as the building's steward when library administration and daytime personnel are not present, working with other AST members to carry out library and IU Indianapolis policies. Though this role provides oversight and direction of student and non-student employees, they are not the primary supervisor of any employees and are responsible for providing support and guidance as necessary to hourly employees. Department-Specific Responsibilities Provides welcoming and engaged user-centered library service at the library's main information desk in person, by email, phone, and chatProvides library resource orientation, circulation, technology support, course reserves, behavioral conduct response, and collections access both physical and digitalHelps patrons locate appropriate resources in support of coursework or personal enrichment through learning-based interactions; instructs patrons in the use of databases and other resources, and refers patrons to appropriate library, campus, and Indianapolis resourcesParticipates in opening/closing procedures as necessaryWorks with team members to identify departmental goals and manages or participates in projects that contribute to the strategic objectives of the department and University Library.Ensures routine and regular communication regarding Access Services evening operations and events are disseminated to AST members (and other organizational stakeholders, when necessary), specifically related to developments, changes, or events affecting the primary work operations of the ASTProvides supportive oversight and direction to student employees as necessary during evening and weekend hours in coordination with efforts and initiatives directed by the Access Services Student Employee SupervisorConducts daily check-ins, before 5:00 PM (structured or informal) with the Student Employee Supervisor, either the Director of Access Services or Operations Supervisor, and Student Success District Operations DirectorChecks in daily with the Campus Facility Services staff. Logs any issues and reports as appropriateChecks in daily with the Client Support Team staffProvides support to student tutors and Welcome Desk staff in the Student Success District between 5:00 PM and 7:00 PMOversees opening and closingResponds to emergency issues that arise and coordinates emergency response procedures in the absence of the building Emergency Coordinator or Director of Access ServicesAddresses staffing gaps as necessary, escalating to Director of Access Services when appropriateEnsures completion of hourly building roundsAssigns chat, desk, break, building rounds, and collection maintenance rotations among evening/Sunday staffAddresses behavioral and building incidents, ensuring appropriate documentation and post-incident communicationAssists the Access Services Team Leader on special projects designed to further the strategic goals of the University LibraryProvides services to library or campus committees or working groups to support library services and programsActs as the designated Person In Charge of building operations when library administration and daytime personnel are not present General Responsibilities Handles and monitors library materials, including re-shelving, processing new material, restocking, and ensuring that all materials can be located quickly and easily. Evaluates condition of library materials and may perform repair and preservation of library materials, as neededAssists faculty, students, and other patrons by answering phones and handling library-related issues, resolving non-routine problems related to library activitiesMonitors library systems. Creates and updates basic records, maintains automated records, reviewing for completeness and accuracyCollects and collates data, compiles statistics, uses compiled information to prepare unit reportsMay assist with cataloging new items, performing audits of outstanding items, and/or inter-library loan materials processingMay oversee library department desk and provide training and direction for students employees working the front desk Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education. EDUCATION Required High school diploma or equivalent (such as HSED or GED) Required WORK EXPERIENCE 4 years of library experience Skills Required Proficient communication skillsMaintains a high degree of professionalismDemonstrates time management and priority setting skillsDemonstrates a high commitment to qualityPossesses flexibility to work in a fast paced, dynamic environmentHighly thorough and dependablePossesses a high degree of initiativeAbility to build strong customer relationshipsExperience with information systems and web-based applications, such as databases, online search and discovery tools, and cataloging/metadata applicationsUnderstanding of common security protocols related to Internet use and protecting the information privacy of library users Preferred Understanding of exemplary user-centered library services described by the University Library Service Philosophy Statement (active listening, patron-as-partner, ability to clearly convey instructions, navigating complaints/difficult situations, problem-solving)Excellent problem-solving, interviewing, and communication skillsHigh level of comfort troubleshooting technology (Institution- and library-specific technology such as the IU Library Catalog (IUCAT), databases, digital collections, e-books, secure off-campus login, IU print systems, Canvas, and others)Strong attention to detailAbility to learn new procedures quickly, embrace change, and adapt to an evolving work environmentAbility and willingness to develop professional knowledge and act to continuously improve performanceAbility to cooperate with colleagues to meet changing needs and priorities, in a collaborative, team-oriented approach, and uphold the IU Principles of Ethical ConductAbility to provide guidance and support to lesser-experienced colleagues to help them perform shared responsibilitiesExcellent analytical, organizational, problem-solving, and communication skillsAbility to maintain regular and reliable attendance This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation. $42,000.00 - 46,000.00 annually based on education and experience. Monday through Thursday, 2:30 PM - 11:00 PM and Sunday, 12:00 PM - 8:00 PM Scheduled hours may vary throughout the academic year. For full-time staff employees, Indiana University offers a wide array of benefits including: Comprehensive medical and dental insuranceHealth savings account with generous IU contributionsHealthcare and dependent care flexible spending accountsBasic group life insurance paid by IUVoluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insuranceBase retirement plan with generous IU contributions, subject to vestingVoluntary supplemental retirement plan optionsTuition subsidy for employees and family members taking IU courses10 paid holidays plus a paid winter break each yearGenerous paid time off plansPaid leave for new parents and IU-sponsored volunteer eventsEmployee assistance program (EAP) Learn more about our benefits by reviewing the IU Benefit Programs Brochure. Career Level: Mastery FLSA: Nonexempt Job Function: Educational Resources & Tech Job Family: Library Services Click here to learn more about Indiana University's Job Framework. This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date. If you wish to include a cover letter, you may include it with your resume when uploading attachments. Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information. The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD. Request Support Telephone: 812-856-1234